Senior Insurance Policy Administrator

Placements24; Queenstown; Hybrid; NZD 46,000 - 59,000; Full time

Benefits offered by this job

Competitive salary

Bonuses

Medical aid

Retirement fund

Hybrid work

Professional development

Job summary

Placements24 is seeking a Senior Insurance Policy Administrator to oversee the administration of insurance policies in Queenstown, SA, including issuance, endorsements and renewals. The role requires strong knowledge of policy systems, excellent communication, and a commitment to accuracy in a hybrid work setting.

You will manage policyholder records, support junior staff, liaise with underwriting and claims, and ensure regulatory compliance within the South African market; a competitive salary

Qualifications

• 4–6 years of policy administration experience.
• Strong knowledge of policy administration systems.
• Excellent organizational and multitasking abilities.
• Proficiency with MS Office and insurance software.
• Understanding of South African insurance regulations.

Responsibilities

• Oversee the accurate and timely processing of new insurance policy applications, renewals, and endorsements.
• Maintain policyholder records with data integrity.
• Respond to inquiries from clients, brokers, and internal teams.
• Process policy changes, cancellations, and reinstatements per procedures.
• Coordinate with underwriting and claims to resolve issues.
• Generate policy documents and statements.
• Assist in developing and refining policy administration procedures and guidelines.
• Provide training to junior staff.
• Ensure compliance with regulations and company policies in South Africa.
• Contribute to policy process improvements at Queenstown branch.

Skills

Policy administration

Data integrity

MS Office

Client communication

Time management

Teamwork

Supervisory experience

Education

Relevant tertiary qualification

Tools

Insurance software

Job description

About the Role

Our client, a reputable insurance company, is seeking an organized and detail-oriented Senior Insurance Policy Administrator to manage their operations in Queenstown, Eastern Cape. This role is crucial for ensuring the efficient and accurate administration of insurance policies, from issuance to endorsements and renewals. The ideal candidate will have a strong understanding of policy administration systems, excellent communication skills, and a commitment to providing exceptional service to clients and internal stakeholders. This position offers a hybrid work model, combining the benefits of office-based collaboration in Queenstown with the flexibility of remote work. Join a dedicated team focused on excellence within the Eastern Cape, ZA insurance market.

Key Responsibilities

• Oversee the accurate and timely processing of new insurance policy applications, renewals, and endorsements.
• Manage and maintain policyholder records, ensuring data integrity and confidentiality.
• Respond to policy-related inquiries from clients, brokers, and internal departments.
• Process policy changes, cancellations, and reinstatements according to established procedures.
• Liaise with underwriting and claims departments to resolve policy-related issues.
• Generate policy documents, statements, and other relevant correspondence.
• Assist in the development and refinement of policy administration procedures and guidelines.
• Provide training and support to junior administrative staff.
• Ensure compliance with all relevant insurance regulations and company policies in South Africa.
• Contribute to the continuous improvement of policy administration processes within the Queenstown branch.

Requirements

• A relevant tertiary qualification or extensive experience in insurance administration.
• A minimum of 4-6 years of experience in insurance policy administration.
• In-depth knowledge of insurance products and policy administration systems.
• Strong understanding of South African insurance regulations and compliance requirements.
• Excellent organizational, time management, and multitasking abilities.
• Proficiency in MS Office Suite and experience with insurance-specific software.
• Strong communication and interpersonal skills.
• Ability to work effectively both independently and as part of a team in a hybrid environment.
• Attention to detail and a commitment to accuracy.
• Experience in a supervisory or senior administrative role is advantageous.

Benefits

• A competitive annual salary of ZAR .
• Potential for performance-based increases and bonuses.
• Comprehensive medical aid contributions and retirement fund benefits.
• Opportunities for professional development and training.
• A flexible hybrid work model combining office and remote work.
• A supportive and professional work environment in Queenstown.
• Gain valuable experience within the Eastern Cape insurance sector.
• Contribute to the smooth operation of a key insurance provider in South Africa.