Insurance Operations Manager

Placements24; Queenstown; On-site; NZD 130,000 - 195,000; Full time

Benefits offered by this job

Executive salary package

Performance-based bonuses

Private medical aid

Pension fund

Life insurance

Leadership development

Qualifications support

Job summary

Placements24 is seeking an experienced Insurance Operations Manager to lead day-to-day operations in Queenstown, Eastern Cape. The role focuses on driving performance, optimizing processes and ensuring compliant service delivery within the insurance sector.

You will manage a team, implement process improvements, monitor KPIs and budgets, and collaborate with regulators and service providers to support strategic growth. This is a senior leadership position with significant impact on operations.

Qualifications

• Bachelor's degree in business administration, management or related field.
• 7+ years of progressive experience in insurance operations management.
• Proven experience in leading teams and driving performance.
• Deep knowledge of underwriting, claims and policy administration.
• Strong understanding of insurance regulatory requirements.
• Excellent leadership, communication and interpersonal skills.

Responsibilities

• Oversee and manage all aspects of insurance operations including claims processing, policy administration and customer service.
• Develop, implement and refine operational policies to improve efficiency.
• Lead, train and mentor operations staff to build a high-performance culture.
• Monitor KPIs and implement strategies to hit targets.
• Ensure compliance with insurance regulations and company policies.
• Identify opportunities for process improvements and cost-saving measures.
• Manage relationships with regulators and service providers.
• Oversee use of technology and systems to support operations.
• Develop and manage departmental budgets.
• Contribute to strategic planning and decision-making.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Regulatory knowledge

BI tools

Budgeting

Staff management

Education

Bachelor's degree in Business Administration/Management

Tools

Operations management software

Business intelligence tools

Job description

About the Role

Our client, a respected insurance company, is seeking an experienced and results-driven Insurance Operations Manager to lead their operational functions in Queenstown, Eastern Cape . This senior role will be responsible for overseeing day-to-day operations, optimizing processes, managing staff, and ensuring the efficient and effective delivery of insurance services. The ideal candidate will have a strong background in insurance operations, excellent leadership skills, and a commitment to driving continuous improvement. This is a critical position that will play a key role in the company's success and strategic growth within the region. We are looking for a strategic thinker with a proven ability to manage complex operations and teams.

Key Responsibilities

• Oversee and manage all aspects of the insurance operations, including claims processing, policy administration, and customer service.
• Develop, implement, and refine operational policies and procedures to enhance efficiency and effectiveness.
• Manage, train, and mentor a team of operations staff, fostering a high-performance culture.
• Monitor key performance indicators (KPIs) and implement strategies to achieve operational targets.
• Ensure compliance with all relevant insurance regulations and company policies.
• Identify opportunities for process improvement and implement cost-saving measures without compromising service quality.
• Manage relationships with key external stakeholders, including regulators and service providers.
• Oversee the effective use of technology and systems to support operational processes.
• Develop and manage departmental budgets.
• Contribute to the overall strategic planning and decision-making of the company.
• Ensure the smooth running of operations in Queenstown, Eastern Cape .

Requirements

• A Bachelor's degree in Business Administration, Management, or a related field.
• Minimum of 7 years of progressive experience in insurance operations management.
• Proven experience in managing teams and driving operational performance.
• In-depth knowledge of insurance processes (underwriting, claims, policy administration).
• Strong understanding of regulatory requirements within the insurance industry.
• Excellent leadership, communication, and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Proficiency in using operations management software and business intelligence tools.
• Experience in process optimization and change management.
• Ability to manage budgets and resources effectively.
• Based in or willing to relocate to Queenstown, Eastern Cape .

Benefits

• Our client offers a competitive executive salary package, commensurate with experience, along with performance-based bonuses.
• A comprehensive benefits package includes private medical aid, a pension fund, and life insurance.
• Excellent opportunities for professional development, including leadership training and support for further qualifications, are provided.
• This role is based in Queenstown, Eastern Cape , offering a stable and professional working environment.
• Employees benefit from a supportive management structure and the chance to significantly influence operational strategy.