Senior Claims Manager

Placements24; Queenstown; Vor Ort; NZD 128.000 - 192.000; Vollzeit

Benefits dieser Stelle

Competitive salary

Bonuses and incentives

Medical aid

Generous leave

Professional development

Zusammenfassung

Placements24 is recruiting a Senior Claims Manager for our client in Queenstown. The role leads the entire claims function, shaping policies, guiding a team of adjusters, and ensuring fair, timely processing while controlling costs.

You will drive operational excellence, analyze trends, and collaborate with underwriting and legal teams to manage risk and deliver exceptional service.

Qualifikationen

• Bachelor’s degree in Business Administration, Finance, Law or related field.
• 7+ years in claims management with supervisory experience.
• Strong knowledge of insurance principles and claims processes.
• Proven leadership and staff development能力.
• Excellent analytical, negotiation and communication skills.

Aufgaben

• Oversee all aspects of the claims handling process, ensuring efficiency, accuracy, and compliance.
• Lead, mentor, and develop a team of claims adjusters and support staff.
• Develop and implement claims policies, procedures and best practices.
• Monitor claims costs, identify trends and implement cost-control strategies.
• Maintain high customer satisfaction by resolving complex issues.
• Collaborate with underwriting, legal, and other departments for seamless operations.
• Analyze claims data to identify process, product and service improvements.
• Prepare regular reports for senior management on performance and metrics.
• Stay updated on industry trends, regulations and risks in claims.
• Manage relationships with third-party service providers (loss adjusters, repair networks).

Kenntnisse

Leadership

Team management

Strategic thinking

Analytical skills

Negotiation

Communication

Claims software

Ausbildung

Bachelor’s degree

Tools

Claims management software

Jobbeschreibung

About the Role

Our client, a prominent insurance provider, is seeking a seasoned and strategic Senior Claims Manager to lead their operations in **Queenstown, Eastern Cape, ZA**. This pivotal role involves overseeing the entire claims department, ensuring efficient, fair, and timely claims processing while managing costs and upholding customer satisfaction. The ideal candidate will possess strong leadership capabilities, a deep understanding of claims management best practices, and a proven ability to drive operational excellence. You will be responsible for managing a team of claims professionals, developing and implementing claims policies, and contributing to the overall strategic direction of the company. This role requires a hands‑on approach and a commitment to delivering exceptional service.

Key Responsibilities

• Oversee all aspects of the claims handling process, ensuring efficiency, accuracy, and compliance with policies and regulations.
• Lead, mentor, and develop a team of claims adjusters and support staff, fostering a high-performance culture.
• Develop and implement claims policies, procedures, and best practices to optimize claims management.
• Monitor claims costs, identify trends, and implement strategies to control expenses and prevent fraud.
• Ensure a high level of customer satisfaction by maintaining service standards and resolving complex customer issues.
• Collaborate with underwriting, legal, and other departments to ensure seamless operations and effective risk management.
• Analyze claims data to identify areas for improvement in processes, products, and services.
• Prepare regular reports for senior management on claims performance, financial metrics, and strategic initiatives.
• Stay abreast of industry trends, regulatory changes, and emerging risks impacting claims management.
• Manage relationships with third-party service providers, such as loss adjusters and repair networks.

Requirements

• Bachelor's degree in Business Administration, Finance, Law, or a related field.
• Minimum of 7 years of experience in claims management, with a significant portion in a supervisory or managerial capacity.
• Comprehensive knowledge of insurance principles, claims processing, and relevant legislation.
• Proven leadership and team management skills, with the ability to motivate and develop staff.
• Strong analytical, problem-solving, and decision‑making abilities.
• Excellent communication, negotiation, and interpersonal skills.
• Proficiency in claims management software and relevant technologies.
• Strategic thinking and the ability to contribute to organizational objectives.
• Understanding of the insurance market dynamics in **Queenstown, Eastern Cape, ZA**, is beneficial.
• Professional qualifications in insurance or claims management are highly regarded.

Benefits

• Our client offers a highly competitive salary package, commensurate with experience and leadership capabilities.
• Performance-based bonuses and incentives are provided.
• Comprehensive medical aid and retirement fund benefits are included.
• Generous annual leave and other paid time off are standard.
• Opportunities for ongoing professional development, including leadership training and advanced claims management courses, are available.
• This role is based in our **Queenstown, Eastern Cape, ZA** office, providing a central hub for operations.
• Our client is dedicated to fostering a positive, collaborative, and professional work environment.
• Opportunities for career advancement within the organization are significant.