Senior Insurance Operations Leader

Placements24; Queenstown; Sur place; NZD 130 000 - 195 000; Plein temps

Avantages offerts par ce poste

Executive salary package

Performance-based bonuses

Private medical aid

Pension fund

Life insurance

Leadership development

Qualifications support

Résumé du poste

Placements24 is seeking an experienced Insurance Operations Manager to lead day-to-day operations in Queenstown, Eastern Cape. The role focuses on driving performance, optimizing processes and ensuring compliant service delivery within the insurance sector.

You will manage a team, implement process improvements, monitor KPIs and budgets, and collaborate with regulators and service providers to support strategic growth. This is a senior leadership position with significant impact on operations.

Qualifications

• Bachelor's degree in business administration, management or related field.
• 7+ years of progressive experience in insurance operations management.
• Proven experience in leading teams and driving performance.
• Deep knowledge of underwriting, claims and policy administration.
• Strong understanding of insurance regulatory requirements.
• Excellent leadership, communication and interpersonal skills.

Responsabilités

• Oversee and manage all aspects of insurance operations including claims processing, policy administration and customer service.
• Develop, implement and refine operational policies to improve efficiency.
• Lead, train and mentor operations staff to build a high-performance culture.
• Monitor KPIs and implement strategies to hit targets.
• Ensure compliance with insurance regulations and company policies.
• Identify opportunities for process improvements and cost-saving measures.
• Manage relationships with regulators and service providers.
• Oversee use of technology and systems to support operations.
• Develop and manage departmental budgets.
• Contribute to strategic planning and decision-making.

Connaissances

Leadership

Communication

Analytical thinking

Problem solving

Regulatory knowledge

BI tools

Budgeting

Staff management

Formation

Bachelor's degree in Business Administration/Management

Outils

Operations management software

Business intelligence tools

Description du poste

Placements24 is seeking an experienced Insurance Operations Manager to lead day-to-day operations in Queenstown, Eastern Cape. The role focuses on driving performance, optimizing processes and ensuring compliant service delivery within the insurance sector.

You will manage a team, implement process improvements, monitor KPIs and budgets, and collaborate with regulators and service providers to support strategic growth. This is a senior leadership position with significant impact on operations.