Inbound Customer Service

The Probe Group; Auckland; Hybrid; NZD 30,000 - 39,000; Part time

Benefits offered by this job

Hourly rate plus KPI bonus

Diverse environment

Mental health support

Job summary

The Probe Group in Auckland, New Zealand is seeking casual Customer Service Representatives to support customers with online orders. You will deliver exceptional service, answer enquiries and follow up on deliveries. We offer a hybrid work roster with 8.00am–2.00am NZT hours and a competitive hourly rate with potential KPI-based bonuses.

Training is provided to help you succeed in a fast-paced environment. Strong communication, reliability and a positive attitude are essential as you help

Qualifications

• Prior customer service experience preferred but not essential.
• Strong communication skills with the ability to listen and understand customer needs.
• Ability to guide, support and convey information to a variety of people.

Responsibilities

• Provide exceptional customer service for online orders.
• Answer general enquiries and follow up on deliveries.
• Maintain accurate customer records and use multiple systems efficiently.

Skills

Customer service

Communication

Multitasking

Problem solving

Job description

At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific and Asia, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

Our NZ team is experiencing a period of growth and we would love for you to join our branded retail client.

We are currently looking for casual Customer Service Representatives to support our customers with their online orders.

You will be responsible for providing exceptional customer service, answering general enquiries and following up on deliveries.

We are seeking highly driven individuals that strive to exceed expectations. You thrive on ensuring the best outcomes for the customer and are confident in conversing with all different types of people.

• Casual Role.
• Operational hours: 8.00am - 2.00am NZT Monday to Sunday
• (Full availability required across all hours - Hybrid work roster)
• Full NZ work rights (no restrictions, no student visa)
• Ability to clear a Ministry of Justice Criminal History Check.

Training and Work Schedule

• 30 November to 04 December :
• - Onsite - 40 hours - Classroom training 11am - 7.30pm NZT Mon-Fri
• 07 December to 24 December :
• - Onsite - 20-40 hours per week - Academy training between 8.00am-8.00pm NZT Mon-Fri
• 25 December - CLOSED
• 26 December onward :
• - Hybrid casual roster (0-40 hours per week) 8.00am-2.00am roster Mon-Sun

Technology required (for hybrid model)

• Stable hardwired internet connection. (No hot-spotting or tethering - internet speed test required)
• Smartphone for 2 factor authentication (no calls required)

To be successful in this role, you will need to:

• Deliver amazing customer experiences every time in a prompt and professional manner
• Competently use technology and multitask between different systems while actively listening
• Maintaining accurate customer records

Culture & Benefits What we can offer you:

• Hourly rate + On Target Earnings bonus (based on achieving KPI's)
• A diverse and supportive working environment - everyone is welcome here and our differences make us stronger
• Unlimited access to a trusted mental health platform
• Opportunity for career progression

Skills & Experience

• Prior customer service experience preferred but not essential
• Ability to guide, support and convey information to a variety of people
• Strong communication skills with the ability to listen and understand customer needs
• A positive 'can do' attitude

Our promise to you.

There is no rule that says that work can’t be fun. We promise that every day will be different and that fun will be had. We promise you an opportunity to grab a job and stay for a career. We promise you rewards for a job well done and an inclusive culture. We're committed to continuously improving and maintaining our diverse and inclusive workforce. We believe in having a PURPOSE. Investing in our PEOPLE, and being PASSIONATE about what we do.

Inbound Customer Service New Zealand, Auckland, Ellerslie