Customer Support Centre Representative

Qjumpers; Auckland; Hybrid; NZD 45,000 - 55,000; Full time

Benefits offered by this job

Hybrid work

NZQA qualification

Laptop provided

Modern facilities

Team culture

Job summary

Qjumpers in Auckland, NZ is seeking a Customer Support Centre Representative to handle bookings, respond to inquiries, and help customers get the most from our vehicle service plans.

You'll work a 40-hour week with a hybrid model (two days from home) and will receive NZQA training and a modern workplace. Strong communication and problem-solving are essential.

Qualifications

• Experience in customer services, preferably in a contact centre.
• Strong verbal and written communication skills.
• Able to problem-solve and adapt quickly.
• Reliable, resilient, and a good teammate.

Responsibilities

• Send regular reminders to customers to help them protect their vehicles by servicing on time.
• Take inbound booking enquiries via phone, email, and our social channels and completing bookings for servicing, WOFs, repairs and recalls.
• Maintain customer records with up-to-date contact information, their contact preferences, and information that helps us best meet their future needs.
• Support our customers through education to help them get the most out of their products and plans.
• Taking opportunities to understand our customers’ needs in order to recommend additional products and services that would benefit them.

Skills

Customer service experience

Excellent communication

Problem solving

Tech-savvy

Team player

Tools

CRM software

Job description

The primary purpose of our Customer Support Centre (CSC) to is take bookings for our Service departments.

Key responsibilities:

• Sending regular reminders to customers to help them protect their vehicles by servicing on time
• Taking inbound booking enquiries via phone, email, and our social channels and completing bookings for servicing, WOFs, repairs and recalls
• Maintaining customer records with up-to-date contact information, their contact preferences, and information that helps us best meet their future needs
• Supporting our customers through education to help them get the most out of their products and plans
• Taking opportunities to understand our customers’ needs in order to recommend additional products and services that would benefit them

Unlike most contact centre and customer service roles, this is a 40-hour-a-week position, Monday – Friday, with a four-hour weekend shift, worked from home and off the phones, on a six-week roster (you choose when!).

About you

• We’re looking for someone who has previously excelled in a customer services role, preferably in a contact centre
• You’re known for your ability to make meaningful connections with people, and you enjoy the chance to problem-solve and think on your feet
• You have outstanding verbal and written communication skills
• You’re good with technology and a fast learner
• You’re a reliable, resilient, and a good teammate

What’s in it for you

• Team culture: We’re proud of our culture, we don’t want to brag but our team has the highest engagement in our entire organisation!
• Location: We’re based in thriving Hobsonville, avoid the commute to the city!
• Facilities: Our contact centre is modern and purpose built with fantastic team facilities such as electric sit-to-stand desks and a beautifully fitted out team break room
• Hybrid working: Our team works two days a week from home
• NZQA qualification: In addition to our own training, you will receive formal contact centre training and will come away with an NZQA qualification
• Technology: You’ll be given your own laptop, and we’re proud to use best in class contact centre systems that make your job easier

Customer Support Centre Representative - Auckland - Auckland