Impactful Dispatch & Fleet Coordinator (Maternity Cover)

Waste Management; Dunedin; On-site; NZD 55,000 - 70,000; Full time

Job summary

WM New Zealand is seeking a Dispatch Coordinator or experienced Office Administrator to join our team on a fixed-term, full-time basis, covering maternity leave for a minimum of six months, starting in late October. You will coordinate fleet scheduling, manage drivers, and support branch administration, dispatching jobs, balancing workloads, and ensuring safe, timely service with strong customer service.

This role offers variety, teamwork, and opportunities to contribute to safety and

Qualifications

• Proven customer service experience in a fast-paced environment.
• Proven experience in dispatch coordination or fleet scheduling, preferably in a logistics or waste management environment.
• Strong organizational and multitasking abilities, with the capacity to prioritize tasks effectively.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with drivers and customers.
• Proficiency in Microsoft Office, particularly Word and Excel.
• Ability to work autonomously and as part of a team in a fast-paced, deadline-driven environment.
• A commitment to upholding high standards of safety and environmental responsibility.

Responsibilities

• Coordinate and dispatch jobs to drivers to ensure excellent customer service
• Balancing driver workloads and monitoring routes to optimize efficiency and minimize downtime.
• Ensuring drivers have all necessary paperwork and equipment for safe waste collection, including hazardous and medical waste.
• Monitoring and managing jobs that have been rescheduled by drivers, ensuring minimal disruption to service.
• Responding to customer queries and concerns via phone or email, providing timely and accurate information and assistance.

Skills

Customer service

Dispatch coordination

Fleet scheduling

Time management

Communication

Autonomous work

Teamwork

Safety awareness

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

WM New Zealand is seeking a Dispatch Coordinator or experienced Office Administrator to join our team on a fixed-term, full-time basis, covering maternity leave for a minimum of six months, starting in late October. You will coordinate fleet scheduling, manage drivers, and support branch administration, dispatching jobs, balancing workloads, and ensuring safe, timely service with strong customer service.

This role offers variety, teamwork, and opportunities to contribute to safety and