Despatch Coordinator

WM; Auckland; Hybrid; NZD 55,000 - 65,000; Full time

Benefits offered by this job

Competitive rates

Ongoing training

Supportive team culture

40 hours per week

Job summary

WM New Zealand is seeking a proactive Despatch Coordinator to join our Technical Services team in East Tamaki, Auckland. You’ll connect customers, drivers and operations to ensure services run safely, efficiently and on time.

You’ll coordinate daily transport activities, respond to changes, and use data to improve routes, productivity and customer outcomes. Genuine team support and continuous learning are valued here.

Qualifications

• Experience in customer service, coordination, administration or a similar operational role.
• Transport, logistics or despatch experience would be an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong organisation and time-management skills.
• Ability to manage competing priorities without losing attention to detail.
• Confidence learning new technology and specialist systems.
• Intermediate Microsoft Office skills, particularly Excel.
• Analytical mindset using system information to improve efficiency.
• Experience with systems such as Elemos, Salesforce, ERoad or JDE would be beneficial.
• Strong commitment to health, safety and doing things the right way.

Responsibilities

• Coordinating between customer service, operations and drivers to deliver reliable customer service.
• Monitoring daily routes and responding quickly to missed, delayed or rescheduled jobs.
• Reviewing and improving route sequencing to increase efficiency and reduce fuel use.
• Identifying system or route issues and ensuring information remains accurate.
• Communicating with customers about delays or service changes.
• Monitoring unserviced, rolled and rejected jobs and helping resolve issues.
• Reviewing operational documents, run sheets, weigh dockets and system information.
• Supporting reporting, data entry, purchase orders, weighbridge lodgements and end-of-month tasks.
• Contributing to improvements across operational systems and processes.

Skills

Customer service

Coordination

Administration

Analytical mindset

Time management

Communication

Tools

Excel

Elemos

Salesforce

ERoad

JDE

Job description

Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.

We’re more than waste management – we’re problem solvers, innovators, and hands-on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.

We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.

Job Description

The role you’ll play

WM New Zealand is looking for a proactive Despatch Coordinator to join our Technical Services team in East Tamaki, Auckland. You’ll be at the centre of our daily transport operations, connecting customers, drivers and operational teams to ensure services run safely, efficiently and on time.

No two days will be the same. You’ll coordinate daily transport activities, respond to unexpected changes and use operational data to improve routes, productivity and customer outcomes.

Key responsibilities

• Coordinating between customer service, operations and drivers to deliver reliable customer service.
• Monitoring daily routes and responding quickly to missed, delayed or rescheduled jobs.
• Reviewing and improving route sequencing to increase efficiency and reduce fuel use.
• Identifying system or route issues and ensuring information remains accurate.
• Communicating with customers about delays or service changes.
• Monitoring unserviced, rolled and rejected jobs and helping resolve issues.
• Reviewing operational documents, run sheets, weigh dockets and system information.
• Supporting reporting, data entry, purchase orders, weighbridge lodgements and end-of-month tasks.
• Contributing to improvements across operational systems and processes.

Qualifications

What you’ll need

You’re calm under pressure, confident communicating with different people and comfortable making decisions when plans change.

• Experience in customer service, coordination, administration or a similar operational role.
• Transport, logistics or despatch experience would be an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong organisation and time-management skills.
• The ability to manage competing priorities without losing attention to detail.
• Confidence learning new technology and specialist systems.
• Intermediate Microsoft Office skills, particularly Excel.
• An analytical mindset and the ability to use system information to improve efficiency.
• Experience with systems such as Elemos, Salesforce, ERoad or JDE would be beneficial.
• A strong commitment to health, safety and doing things the right way.

Additional Information

What’s in it for you

This is an opportunity to take on a varied and important role where your decisions will have a direct impact on our customers and day-to-day operations.

You’ll work with people across the business, develop your knowledge of transport operations and help us continuously improve the way we deliver our services.

• Permanent, full-time work in a stable industry.
• Competitive rates.
• Ongoing training, development, and upskilling.
• A supportive team culture where your mahi is valued.
• Hours: 40 hours per week

To Apply

WM New Zealand is an equal opportunity employer and is committed to a drug and alcohol-free workplace.