Despatch Coordinator

WM New Zealand; Howick; In loco; NZD 55.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Permanent, full-time role

Competitive rates

Ongoing training and upskilling

Supportive team culture

40 hours per week

Drug-free workplace

Descrizione del lavoro

WM New Zealand is seeking a proactive Despatch Coordinator to join our Technical Services team in East Tamaki, Auckland. You’ll coordinate daily transport activities, connect customers, drivers and operations to keep services safe, on time and efficient.

This permanent, full-time role offers 40 hours per week, opportunities to develop transport operations knowledge, and a supportive team culture focused on doing things the right way.

Competenze

• You’re calm under pressure, able to communicate with different people and make quick decisions.
• Experience in customer service, coordination, administration or similar operational role.
• Experience in transport, logistics or despatch is advantageous.
• Strong organisation and time-management skills.

Mansioni

• Coordinate between customer service, operations and drivers to ensure reliable service.
• Monitor daily routes and respond quickly to missed, delayed or rescheduled jobs.
• Review route sequencing to increase efficiency and reduce fuel use.
• Identify system or route issues and ensure information remains accurate.
• Communicate with customers about delays or service changes.
• Monitor unserviced, rolled and rejected jobs and help resolve issues.
• Review operational documents, run sheets, weigh dockets and system information.
• Support reporting, data entry, purchase orders, weighbridge lodgements and end-of-month tasks.
• Contribute to improvements across operational systems and processes.

Conoscenze

Customer service

Coordination

Administration

Time management

Decision making

Excel

Analytical mindset

System literacy

Strumenti

Elemos

Salesforce

ERoad

JDE

Descrizione del lavoro

Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.

We’re more than waste management – we’re problem solvers, innovators, and hands-on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.

We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.

Company Description

Let’s take care of work that matters - people, place and purpose. From roads to recycling to reporting, everyone at WM New Zealand (WM) helps take care of our people, protect our whenua and support our communities.

We’re more than waste management – we’re problem solvers, innovators, and hands-on doers. Every one of us, whether behind the wheel, on the tools, or shaping strategy behind the scenes, is helping build a better Aotearoa.

We all pull together on this waka and if you want work that matters, with people who’ve got your back, you’re in the right place.

Job Description

The role you’ll play

WM New Zealand is looking for a proactive Despatch Coordinator to join our Technical Services team in East Tamaki, Auckland. You’ll be at the centre of our daily transport operations, connecting customers, drivers and operational teams to ensure services run safely, efficiently and on time.

No two days will be the same. You’ll coordinate daily transport activities, respond to unexpected changes and use operational data to improve routes, productivity and customer outcomes.

Key responsibilities

• Coordinating between customer service, operations and drivers to deliver reliable customer service.
• Monitoring daily routes and responding quickly to missed, delayed or rescheduled jobs.
• Reviewing and improving route sequencing to increase efficiency and reduce fuel use.
• Identifying system or route issues and ensuring information remains accurate.
• Communicating with customers about delays or service changes.
• Monitoring unserviced, rolled and rejected jobs and helping resolve issues.
• Reviewing operational documents, run sheets, weigh dockets and system information.
• Supporting reporting, data entry, purchase orders, weighbridge lodgements and end-of-month tasks.
• Contributing to improvements across operational systems and processes.

Qualifications

What you’ll need

You’re calm under pressure, confident communicating with different people and comfortable making decisions when plans change.

• Experience in customer service, coordination, administration or a similar operational role.
• Transport, logistics or despatch experience would be an advantage.
• Excellent verbal communication and interpersonal skills.
• Strong organisation and time-management skills.
• The ability to manage competing priorities without losing attention to detail.
• Confidence learning new technology and specialist systems.
• Intermediate Microsoft Office skills, particularly Excel.
• An analytical mindset and the ability to use system information to improve efficiency.
• Experience with systems such as Elemos, Salesforce, ERoad or JDE would be beneficial.
• A strong commitment to health, safety and doing things the right way.

Additional Information

What’s in it for you

This is an opportunity to take on a varied and important role where your decisions will have a direct impact on our customers and day-to-day operations.

You’ll work with people across the business, develop your knowledge of transport operations and help us continuously improve the way we deliver our services.

• Permanent, full-time work in a stable industry.
• Competitive rates.
• Ongoing training, development, and upskilling.
• A supportive team culture where your mahi is valued.
• Hours: 40 hours per week

WM New Zealand is an equal opportunity employer and is committed to a drug and alcohol-free workplace.

You must currently be in New Zealand and hold the legal right to work here through citizenship, residency or a valid work visa.