Impactful Claims & Information Coordinator

New Zealand Government; Wellington; Sur place; NZD 91 000 - 110 000; Plein temps

Résumé du poste

The Ministry of Social Development (MSD) is seeking an Information Coordination & Claims Specialist for the Historic Claims team in Wellington. You will assess claims, coordinate information requests, and release claimant information under privacy and legislative requirements.

You will work to deliver timely, client-focused services with empathy, accuracy, and attention to detail, contributing to fair outcomes for claimants and supporting MSD’s commitments to manaakitanga and tikanga Maori.

Qualifications

• Knowledge of Privacy Act 2020 and privacy requirements.
• Ability to prioritise, synthesise large amounts of information and meet deadlines.
• Strong written and verbal communication with clients and internal teams.
• Empathy and understanding of client needs and priorities.

Responsabilités

• Assess claims using Historic Claims framework and provide recommendations.
• Coordinate and respond to information requests, ensuring compliance with legislation.
• Read, review and release claimants' personal information as required.
• Work as part of a team to deliver positive outcomes for claimants who were abused in state care.

Connaissances

Attention to detail

Empathy

Written communication

Oral communication

Privacy Act knowledge

Regulatory knowledge

Formation

Relevant tertiary qualification

Description du poste

The Ministry of Social Development (MSD) is seeking an Information Coordination & Claims Specialist for the Historic Claims team in Wellington. You will assess claims, coordinate information requests, and release claimant information under privacy and legislative requirements.

You will work to deliver timely, client-focused services with empathy, accuracy, and attention to detail, contributing to fair outcomes for claimants and supporting MSD’s commitments to manaakitanga and tikanga Maori.