Information Coordination and Claims Specialist

New Zealand Government; Wellington; Presencial; NZD 91.000 - 110.000; Jornada completa

Descripción de la vacante

The Ministry of Social Development (MSD) is seeking an Information Coordination & Claims Specialist for the Historic Claims team in Wellington. You will assess claims, coordinate information requests, and release claimant information under privacy and legislative requirements.

You will work to deliver timely, client-focused services with empathy, accuracy, and attention to detail, contributing to fair outcomes for claimants and supporting MSD’s commitments to manaakitanga and tikanga Maori.

Formación

• Knowledge of Privacy Act 2020 and privacy requirements.
• Ability to prioritise, synthesise large amounts of information and meet deadlines.
• Strong written and verbal communication with clients and internal teams.
• Empathy and understanding of client needs and priorities.

Responsabilidades

• Assess claims using Historic Claims framework and provide recommendations.
• Coordinate and respond to information requests, ensuring compliance with legislation.
• Read, review and release claimants' personal information as required.
• Work as part of a team to deliver positive outcomes for claimants who were abused in state care.

Conocimientos

Attention to detail

Empathy

Written communication

Oral communication

Privacy Act knowledge

Regulatory knowledge

Educación

Relevant tertiary qualification

Descripción del empleo

Date: 16 Oct 2026Location: Wellington, NZCompany: Ministry of Social DevelopmentPermanent | Full-TimeWellington - MSD National OfficeSalary range: $90,743.00 - $109,980.00About Historic ClaimsHistoric Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right. A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.About the role | Mo te tungaThe Information Coordination & Claims Specialist position covers two key functions within Historic Claims. These are individual claim assessments and personal information requests. Depending on where the demand lies and what the priorities are, this role will have the flexibility to perform across and between these two key functions.Claims Specialists use available information relevant to the claimant to conduct an assessment of their claim against the Historic Claims assessment framework and provide recommendations to support decision making. They work as part of a team to deliver the best outcomes for claimants who have been abused in State care.The Information Coordination element of the role is to provide timely responses to requests for information. The coordinator reads, reviews and then releases claimants' personal information to them ensuring that the information complies with relevant legislation. Releasing information to claimants is an important part of the resolution process as it can provide them with crucial insight into their past experiences in care.Skills and Experience | Mou - Nga Pukenga me nga WheakoTo be successful in this role you will have:Good knowledge of the applicable legislation i.e. Privacy Act 2020.Able to prioritise work to achieve results with attention to detail and synthesise large amounts of information whilst working under an established assessment framework.Demonstrated excellence in the provision of client-focused, administrative and corporate advice and services to managers and staff.Exemplary standard of written and oral communication, emotional intelligence and logical reasoning skills.Ability to demonstrate empathy, and understand client needs, concerns and priorities.The ability to read, absorb and interpret large amounts of information (up to 300 pages) on a daily basis.Be committed to the Treaty of Waitangi and the development of a service that is culturally responsive and incorporates tikanga Maori.Ensure all relevant information is recorded through the assessment and information coordination process to support delivery of the Historic Claims service.A relevant tertiary qualification or equivalent relevant work experience is an advantage.Position Description | He Whakaahuatanga TungaA copy of the position description can be found here: Information Coordination and Claims Specialist position descriptionSalary | Utu-a-tau: $90,743.00 - $109,980.00Applications close | Ka kati nga tono hei te: Thursday, 22nd October 2026About us | Mo matouThe Ministry of Social Development (MSD) is a people-centred organisation. We're in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whanau and communities.As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Maori, whanau, hapu, Iwi and communities to realise their own potential and aspirations.Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.How to apply | Me pehea te tuku tonoBefore you submit your application, please take a moment to review our guidance to understand how AI can best support your application. Candidate Guidance - Responsible AI use in recruitmentTo apply, click the 'Apply Now' button to upload your CV, cover letter and complete the online application form.Note: Your cover letter will be a key part of our assessment process. Please highlight how your skills and experience relate to the key responsibilities listed in the position description and job advertisement.All applications must be made online. If this is not possible or if you have any queries, please contact [e-mail] MSD Employees - please apply through your myHR portal at work. This will ensure that your myHR employee profile is visible as internal candidate.Joining us | Ko te hono maiJoining MSD means being part of a whanau that celebrates the diversity each individual represents.We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.If you have any support or accessibility requirements, we encourage you to tell us when you apply so we can assist you through the recruitment process.