Information Coordination and Claims Specialist

Ministry of Social Development; Wellington; On-site; NZD 91,000 - 110,000; Full time

Job summary

The Ministry of Social Development’s Historic Claims team seeks an Information Coordination and Claims Specialist to assess individual claims and manage personal information requests. You will work within an assessment framework to inform decision making and deliver support to claimants who have experienced abuse in state care.

You will read and interpret large volumes of information, ensuring privacy compliance while maintaining empathy and client-focused service.

Qualifications

• Good knowledge of the applicable legislation i.e. Privacy Act 2020.
• Able to prioritise work to achieve results with attention to detail and synthesise large amounts of information whilst working under an established assessment framework.
• Demonstrated excellence in the provision of client-focused, administrative and corporate advice and services to managers and staff.
• Exemplary standard of written and oral communication, emotional intelligence and logical reasoning skills.
• Ability to demonstrate empathy, and understand client needs, concerns and priorities.
• The ability to read, absorb and interpret large amounts of information (up to 300 pages) on a daily basis.
• Be committed to the Treaty of Waitangi and the development of a service that is culturally responsive and incorporates tikanga Māori.
• Ensure all relevant information is recorded through the assessment and information coordination process to support delivery of the Historic Claims service.
• A relevant tertiary qualification or equivalent relevant work experience is an advantage.

Responsibilities

• Assess claims against the Historic Claims assessment framework and provide recommendations to support decision making.
• Provide timely responses to information requests and release claimants’ personal information in compliance with legislation.
• Coordinate information to support the Historic Claims service and help claimants understand past experiences in care.
• Collaborate with a team to deliver best outcomes for claimants who have experienced abuse in State care.

Skills

Privacy Act 2020

Attention to detail

Client-focused service

Written communication

Emotional intelligence

Empathy

Info interpretation

Education

Relevant tertiary qualification

Equivalent experience

Job description

Information Coordination and Claims Specialist

Historic Claims, on behalf of the Ministry of Social Development (MSD) provides an Alternative Disputes Resolution Service (ADRS) to assist claimants who have raised allegations or concerns of abuse or neglect while in State care.

Historic Claims works with claimants to help them understand their past experience in care. We acknowledge and recognise the harm claimants have experienced and take steps to put this right. A key focus for Historic Claims is to ensure we deliver the best possible outcomes for claimants, and that they encounter mana manaaki (a positive experience every time) whenever they come into contact with us.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

About the role | Mō te tūnga

The Information Coordination & Claims Specialist position covers two key functions within Historic Claims. These are individual claim assessments and personal information requests. Depending on where the demand lies and what the priorities are, this role will have the flexibility to perform across and between these two key functions.

Claims Specialists use available information relevant to the claimant to conduct an assessment of their claim against the Historic Claims assessment framework and provide recommendations to support decision making. They work as part of a team to deliver the best outcomes for claimants who have been abused in State care.

The Information Coordination element of the role is to provide timely responses to requests for information. The coordinator reads, reviews and then releases claimants’ personal information to them ensuring that the information complies with relevant legislation. Releasing information to claimants is an important part of the resolution process as it can provide them with crucial insight into their past experiences in care.

To be successful in this role you will have:

• Good knowledge of the applicable legislation i.e. Privacy Act 2020.
• Able to prioritise work to achieve results with attention to detail and synthesise large amounts of information whilst working under an established assessment framework.
• Demonstrated excellence in the provision of client-focused, administrative and corporate advice and services to managers and staff.
• Exemplary standard of written and oral communication, emotional intelligence and logical reasoning skills.
• Ability to demonstrate empathy, and understand client needs, concerns and priorities.
• The ability to read, absorb and interpret large amounts of information (up to 300 pages) on a daily basis.
• Be committed to the Treaty of Waitangi and the development of a service that is culturally responsive and incorporates tikanga Māori.
• Ensure all relevant information is recorded through the assessment and information coordination process to support delivery of the Historic Claims service.
• A relevant tertiary qualification or equivalent relevant work experience is an advantage.

Salary | Utu-ā-tau: $90,743.00 - $109,980.00

The Ministry of Social Development (MSD) is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent.

We provide social policy advice to government, and assistance including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner, we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations.

Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

Joining MSD means being part of a whānau that celebrates the diversity each individual represents.

We show manaaki, we care about the wellbeing and success of people and want everyone to thrive and be who they are in a supportive and inclusive working environment. We work together to make a difference for communities while doing the right thing with integrity. You can find out more about our values here.