Ict Support Technician

JobSpace; Auckland; On-site; NZD 34,000 - 48,000; Full time

Job summary

Jora New Zealand is seeking ICT Support Technicians to join our Auckland team on a full-time basis. The role focuses on phone and computer repair, with a 30–40 hour work week and pay ranging from NZD 25 to NZD 35 per hour, depending on experience.

Weekend work may be required. You will handle mobile devices, laptops, and desktops, install software and drivers, and provide friendly front-desk service while building tickets and supporting sales.

Qualifications

• Team player with collaborative mindset.
• Willingness to work a flexible roster including weekends.
• Excellent verbal and written communication with customers.
• Proven customer service experience and ability to handle inquiries.
• Basic computer skills and experience with customer service software.

Responsibilities

• Answer customer inquiries via phone and in person.
• Repair and troubleshoot devices including phones, tablets, laptops, and desktops.
• Install or configure software and drivers on devices.
• Set up hardware and test systems to resolve faults.
• Provide friendly front-desk service and create new tickets.

Skills

Team player

Flexible roster

Communication skills

Customer service

Computer skills

Education

Level 4 or higher qualification

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking ICT Support Technicians to join our team on a full-time basis in Auckland. We have an exciting opportunity for you to join our team as an ICT Support Technician specialising in phone and computer repair. You will work a minimum of 30 hours and a maximum of 40 hours a week. You will be paid $25 -$35 per hour, depending on experience. You may need to work on weekends.

You will be responsible for:

• Mobile phones and tablet screen glass refurbish / replacement
• Expert in all kinds of micro soldering
• Good understanding of PCB components, diagnosing faults and repairing
• Install or configure software and drivers on devices.
• Set up and test hardware or software of devices like Laptops, Computer systems, MacBooks, Smartphones, iPads, and Tablets to resolve faults.
• Repair and troubleshoot various devices like Smartphones, Tablets, Laptops, and desktops.
• Attentive at the front desk to create new tickets and assist in sales support.
• Provide excellent customer service to customers physically as well as over the phone.
• Resolve customer issues and concerns in a timely and efficient manner.
• Continuously improve your knowledge of our products and services.
• Ability to multitask and manage multiple customer interactions simultaneously.

A successful applicant will:

• Be a team player
• Must be able to work on a flexible roster
• Have good communication and customer service skills
• Have computer skills and experience with customer service software
• 1-2 years of Relevant experience in similar fields preferred OR Level 4 or higher qualification.