IT Device Repair & Support Technician

Northpower; Foxton Beach; On-site; NZD 40,000 - 48,000; Full time

Job summary

Northpower in New Zealand is seeking an ICT Support Technician to deliver high-quality repair and maintenance services for IT devices including laptops, phones, notepads, tablets, and PCs. You will diagnose problems, install, configure and troubleshoot to resolve technical issues, with a minimum 30 hours per week roaster, rising to 45 hours as needed.

Two positions available at $29–$35 per hour, commensurate with experience.

Qualifications

• 1 year or more of relevant work experience in IT or electronics or any technical work
• Relevant Level 5 qualification (IT/electronics/Technician) can be considered in-lieu of work experience above
• Knowledge repairing and maintaining mobile devices
• Understanding of repairing laptops, mobile phones, computers, notepads and other electronic goods
• Good understanding of computers and communication devices
• Willingness to work roaster shifts including weekends and public holidays
• Overtime availability
• Ability to interact with a wide range of people
• Solid judgment and a hands-on learning approach

Responsibilities

• Quality inspection and auditing
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks (residential and business)
• Assemble and disassemble computers, laptops and other devices
• Assist clients to resolve issues by face-to-face discussions or over the phone
• Troubleshoot system and network problems and diagnose hardware/software faults
• Replace parts as required
• Provide IT advice to commercial and business customers
• Provide support including procedural documentation and reports to senior staff
• Support deployment of new applications and setting up new users’ accounts
• Respond to call outs within agreed time frames
• Work continuously on tasks until completion or refer to third parties if needed
• Prioritize and manage multiple open cases
• Build good relationships with customers and other professionals
• Test and evaluate new technologies
• Conduct electrical safety checks on equipment
• Configure client equipment to connect to internet via modem/DSL/router
• Diagnose and repair Apple, Android and Windows phones
• Assist senior staff as required
• Keep the shop tidy
• Handle customer issues/complaints effectively
• Maintain safe and clean store environment according to health and safety standards

Skills

Smartphone expertise

Soldering

Software programming

PCB installation

Motherboard components

Education

Level 5 IT/electronics/Technician

Job description

Northpower in New Zealand is seeking an ICT Support Technician to deliver high-quality repair and maintenance services for IT devices including laptops, phones, notepads, tablets, and PCs. You will diagnose problems, install, configure and troubleshoot to resolve technical issues, with a minimum 30 hours per week roaster, rising to 45 hours as needed.

Two positions available at $29–$35 per hour, commensurate with experience.