ICT Device Repair & Support Technician

Woolworths Group

Foxton Beach

On-site

NZD 40,000 - 48,000

Full time

6 days ago

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Job summary

Woolworths Group in New Zealand seeks an ICT Support Technician to repair and maintain laptops, mobile devices, tablets, and peripherals. You will diagnose problems, install and configure hardware and software, and provide customer-facing technical support.

Hours are 30–45 per week with pay rates of NZD 29–35 per hour, depending on experience. Two positions available; rosters may include weekends and public holidays, with opportunities to learn and grow in a busy retail IT environment.

Qualifications

1 year or more of relevant work experience in IT or electronics or any technical work
Relevant Level 5 qualification (IT/electronics/Technician) can be considered in-lieu of work experience above
Hold some knowledge repairing and maintaining mobile devices
Have understanding of repairing laptops, mobile phones, computers, notepads and other electronic goods
Good understanding of computers and communication devices
Willingness to work roaster shifts including weekend and public holidays
Able to work overtime if needed
Interact appropriately with a wide range of people
Solid judgment skills
Hands-on approach and a willingness to learn

Responsibilities

Quality inspection and auditing
Installing and configuring computer hardware operating systems and applications
Monitoring and maintaining computer systems and networks
Assemble and disassemble computers, laptops and other devices
Assist clients to resolve issues by face-to-face discussions or over the telephone
Troubleshooting system and network problems and diagnosing and solving hardware/software faults
Replacing parts as required
Providing specific business IT advice to commercial and business customers
Providing support, including procedural documentation and relevant reports to senior members of the company
Supporting the roll-out of new applications/setting up new users’ accounts and profiles and dealing with password issues
Responding within agreed time limit to call outs
Working continuously on task until completion
Prioritizing and managing many open cases at one time
Rapidly establishing a good working relationship with customers and other professionals
Testing and evaluation new technologies
Conducting electrical safety checks on computer equipment
Configuration of client’s equipment to connect to the internet via modem/DSL/router
Diagnose and Repair apple, Android and window phone
Assisting senior members of staff, as required.
Keep the shop nice and tidy
Deal with customers in a daily basis and resolve the issues/complaints if any
Protect employees and customers by providing safe and clean store environment. Ensure all health and safety standards are met.