Hybrid SME Client Success Executive

Aon; New Plymouth; Hybride; NZD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Health insurance

Income protection

Hybrid work model

Employee assistance program

Résumé du poste

Aon is seeking a proactive client-focused professional to support our SME portfolio in New Zealand. You’ll manage end-to-end client journeys, renewals, and planning, delivering timely, accurate insurance solutions while collaborating with Claims, ABS and internal partners.

Hybrid work options are available across Whanganui, New Plymouth, and Palmerston North. You will promote services, manage risk, and drive continuous improvement to enhance the client experience and operational efficiency for

Qualifications

• Client-focused mindset delivering great outcomes.
• Ability to communicate clearly with clients and colleagues.
• Collaborative approach within a regional SME team.
• Interest in business and risk to match solutions.
• Proactive problem-solving and follow-up.
• Resilience and adaptability under pressure.

Responsabilités

• Deliver high-quality client support and own a SME portfolio.
• Lead renewal and mid-term discussions with clients.
• Collaborate with Claims and ABS to ensure timely support.
• Contribute to client planning with Directors/Managers.
• Improve systems and processes for efficiency and compliance.
• Use data insights to deliver consistent, high-standard outcomes.

Connaissances

Client focus

Communication

Collaboration

Commercial awareness

Problem-solving

Resilience

Formation

NZ Fire & General Level 5

Description du poste

Aon is seeking a proactive client-focused professional to support our SME portfolio in New Zealand. You’ll manage end-to-end client journeys, renewals, and planning, delivering timely, accurate insurance solutions while collaborating with Claims, ABS and internal partners.

Hybrid work options are available across Whanganui, New Plymouth, and Palmerston North. You will promote services, manage risk, and drive continuous improvement to enhance the client experience and operational efficiency for