Senior Service Delivery Lead | Hybrid & Health Admin

Qjumpers; Auckland; Hybrid; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Relocation allowance

Health insurance

Wellbeing programme

Flexible working arrangements

Employee discounts

Employee Network

Job summary

Southern Cross Healthcare NZ is seeking a Senior Service Delivery Coordinator to lead the smooth delivery of rehabilitation services. You will coordinate referrals from funders to our provider network, manage day-to-day administration of service contracts, and ensure approvals, reporting and KPIs are completed accurately and on time.

Based in the Auckland CBD with a hybrid working environment, you will support contracts performance, mentor the Service Delivery Coordinator team, drive continuous

Qualifications

• Previous health administration, service delivery or coordinates experience in NZ healthcare.
• Sharp eye for detail and accuracy with reliable delivery of work.
• Strong organisational, prioritisation and time-management skills.
• Excellent communication with providers, funders and internal teams.
• Proactive problem solving with judgement on escalation.
• Experience with monitoring, audits and contract KPI activities.
• Willingness to share knowledge and support others in the team.
• Comfort with hybrid working and learning new tools quickly.

Responsibilities

• Coordinate referrals from funders through to provider network.
• Manage day-to-day administration of service contracts and approvals.
• Ensure reporting and key processes are completed accurately and on time.
• Act as a liaison for funders, providers, clients and internal teams.
• Support Contracts and Performance Managers with contract performance.
• Contribute to quality monitoring, provider audits and KPI activities.
• Provide guidance and training to the Service Delivery Coordinator team.
• Contribute to projects and continuous improvement initiatives.

Skills

Attention to detail

Strong organisational skills

Excellent communication

Relationship building

Problem solving

Quality monitoring

Team coaching

Hybrid working

Education

NCEA Level 3 (Maths & English)

Business administration or health qualification (advantage)

Tools

Gensolve

Modern business software

Job description

Southern Cross Healthcare NZ is seeking a Senior Service Delivery Coordinator to lead the smooth delivery of rehabilitation services. You will coordinate referrals from funders to our provider network, manage day-to-day administration of service contracts, and ensure approvals, reporting and KPIs are completed accurately and on time.

Based in the Auckland CBD with a hybrid working environment, you will support contracts performance, mentor the Service Delivery Coordinator team, drive continuous