Hybrid Customer Care Specialist — Growth Path

NZ Safety Blackwoods; Auckland; Hybrid; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Work from home flexibility

Staff discounts

Free secure onsite parking

Promotion opportunities

Job summary

NZ Safety Blackwoods in Auckland is seeking a Customer Service Representative for our Contact Centre. You will be the first point of contact for new and existing customers, delivering exceptional service and quick, solutions-oriented responses.

This full-time, permanent role offers 40 hours per week, Monday to Friday, with hybrid and work-from-home flexibility after training. Structured training for 4–6 weeks at head office ensures you excel in the role and learn our product range.

Qualifications

• Prior call centre or contact centre experience.
• Strong verbal and written communication skills.
• Comfortable learning new digital platforms.

Responsibilities

• Receive customer interactions and build relationships with key stakeholders.
• Provide clear and concise information, process requests and make good business decisions.
• Create loyalty with customers through providing an outstanding customer experience.
• Become an absolute knowledge guru on all NZ Safety Blackwoods products & services (full training will be provided).

Skills

Call centre exp

Strong communication

Tech-savvy

Written comms

Job description

NZ Safety Blackwoods in Auckland is seeking a Customer Service Representative for our Contact Centre. You will be the first point of contact for new and existing customers, delivering exceptional service and quick, solutions-oriented responses.

This full-time, permanent role offers 40 hours per week, Monday to Friday, with hybrid and work-from-home flexibility after training. Structured training for 4–6 weeks at head office ensures you excel in the role and learn our product range.