Hybrid Customer Care Specialist — Growth Path

Wesfarmers; Auckland; Hybrid; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Hybrid + Work From Home flexibility

Staff discounts on products

Free onsite parking

Opportunities for promotion & career发展

Job summary

NZ Safety Blackwoods, part of the Wesfarmers group, is seeking a Customer Service Representative to join our Auckland contact centre. You will be the first point of contact for customers, delivering exceptional service and building strong relationships with stakeholders.

The role offers a structured training program at head office during the initial 4–6 weeks. Work a 40-hour week (Mon–Fri, 8:30 am–5:00 pm) based at Kerrs Road, Wiri, Manukau, with hybrid and Work From Home flexibility and

Qualifications

• Prior Call Centre / Contact Centre / Phone based Customer Services Experience.
• Strong communication and rapport-building skills.
• Confident in learning new digital platforms and tech savvy.
• Excellent verbal and written communication skills.

Responsibilities

• Receiving customer interactions and building effective relationships with key stakeholders.
• Providing clear and concise information, processing requests and making good business decisions.
• Creating loyalty with customers by delivering an outstanding customer experience.
• Become an absolute knowledge guru on NZ Safety Blackwoods products & services (full training provided).

Skills

Call Centre experience

Customer service

Tech savvy

Communication skills

Job description

NZ Safety Blackwoods, part of the Wesfarmers group, is seeking a Customer Service Representative to join our Auckland contact centre. You will be the first point of contact for customers, delivering exceptional service and building strong relationships with stakeholders.

The role offers a structured training program at head office during the initial 4–6 weeks. Work a 40-hour week (Mon–Fri, 8:30 am–5:00 pm) based at Kerrs Road, Wiri, Manukau, with hybrid and Work From Home flexibility and