Hybrid Customer Care Specialist – Growth & Training

Wesfarmers Industrial & Safety; Ōtara-Papatoetoe; Hybrid; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid + Work From Home options

Structured training & development

Friendly team environment

Job summary

NZ Safety Blackwoods, part of the Wesfarmers group, is hiring a Customer Service Representative for our Auckland contact centre, delivering exceptional service and building strong relationships with customers and stakeholders.

The role includes structured training over 4–6 weeks, a 40-hour week, Monday–Friday 8:30 am–5:00 pm, based in Wiri, with hybrid/Work From Home options and clear progression within the company.

Qualifications

• Prior Call Centre / Contact Centre / Phone based Customer Services Experience.
• Strong communication and rapport-building skills.
• Confident in learning new digital platforms and tech savvy (navigating a variety of IT systems).
• Excellent verbal and written communication skills.

Responsibilities

• Receiving customer interactions and building effective relationships with our key stakeholders.
• Providing clear and concise information, processing requests and making good business decisions.
• Creating loyalty with our customers through providing an outstanding customer experience
• an absolute knowledge guru on all NZ Safety Blackwoods products & services (full training will be provided on this!)

Skills

Call Centre experience

Customer service

Digital platforms

Verbal and written communication

Tools

IT systems navigation

Job description

NZ Safety Blackwoods, part of the Wesfarmers group, is hiring a Customer Service Representative for our Auckland contact centre, delivering exceptional service and building strong relationships with customers and stakeholders.

The role includes structured training over 4–6 weeks, a 40-hour week, Monday–Friday 8:30 am–5:00 pm, based in Wiri, with hybrid/Work From Home options and clear progression within the company.