Customer Service Representative (Full Time - Auckland)

Wesfarmers Industrial & Safety; Ōtara-Papatoetoe; Hybrid; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid + Work From Home options

Structured training & development

Friendly team environment

Job summary

NZ Safety Blackwoods, part of the Wesfarmers group, is hiring a Customer Service Representative for our Auckland contact centre, delivering exceptional service and building strong relationships with customers and stakeholders.

The role includes structured training over 4–6 weeks, a 40-hour week, Monday–Friday 8:30 am–5:00 pm, based in Wiri, with hybrid/Work From Home options and clear progression within the company.

Qualifications

• Prior Call Centre / Contact Centre / Phone based Customer Services Experience.
• Strong communication and rapport-building skills.
• Confident in learning new digital platforms and tech savvy (navigating a variety of IT systems).
• Excellent verbal and written communication skills.

Responsibilities

• Receiving customer interactions and building effective relationships with our key stakeholders.
• Providing clear and concise information, processing requests and making good business decisions.
• Creating loyalty with our customers through providing an outstanding customer experience
• an absolute knowledge guru on all NZ Safety Blackwoods products & services (full training will be provided on this!)

Skills

Call Centre experience

Customer service

Digital platforms

Verbal and written communication

Tools

IT systems navigation

Job description

Join one of Auckland's most dynamic contact centres, where no two days are the same! Our Customer Care team plays a key role in the business, connecting our on-road sales team, distribution centres, and customers to ensure the right products are delivered on time.

This is an exciting time to join us as we embrace new technology and innovation. If you're tech-savvy, thrive on change, and love being part of a forward-thinking team, this is the role for you!

We’re not just offering a job, we’re offering a career. With a strong focus on development, many of our team members grow within the company. A significant number of our Customer Care Representatives advance into roles in sales, merchandising, and supply chain. Start your journey with us, learn the business, and grow your career!

• Full Time, Permanent
• 40 hours a week: Monday to Friday, 8:30 am to 5:00 pm
• Based at Kerrs Road, Wiri, Manukau
• Start Date 17th November 2026

As a Customer Service Representative in our Contact Centre, you will be the first point of contact for both new and existing customers, ensuring every interaction is met with exceptional service. With your quick thinking and solutions-oriented approach, you will create a positive and refreshing customer experience.

We provide a supportive and flexible work environment, along with comprehensive training and ongoing professional development to ensure your success. During the initial 4–6 weeks, you will participate in structured training at our head office, to equip you with the skills and knowledge needed to excel in your role.

Key Responsibilities:

• Receiving customer interactions and building effective relationships with our key stakeholders.
• Providing clear and concise information, processing requests and making good business decisions.
• Creating loyalty with our customers through providing an outstanding customer experience
• an absolute knowledge guru on all NZ Safety Blackwoods products & services (full training will be provided on this!)

What will you bring?

• Prior Call Centre / Contact Centre / Phone based Customer Services Experience
• Strong communication and rapport-building skills
• Confident in learning new digital platforms and tech savvy (navigating a variety of IT systems.
• Excellent verbal and written communication skills

About Us:

AtNZ Safety Blackwoods, part of the Wesfarmers group, we are passionate about providing expert knowledge and solutions to our customers. We have a strong reputation as a market leader providing industrial solutions for apparel, footwear, safety, engineering, tools and packaging.

Benefits:

• A great package + incentives!
• Hybrid + Work From Home flexibility
• Opportunities for promotion & advancement within the company for those with a proven track record. Great staff discounts on all our products
• Free secure onsite parking
• A fun, supportive and down-to-earth working environment

We’re not just workmates, we’re family so if you want to be part of our great team and theNZ Safety Blackwoodsfamily please apply today!

NZ Safety Blackwoods promotes and adheres to the principles and practices of diversity. We are also very proud to be an official partner of Mates In Construction.