HR Advisor

CW Retail Services Pty Ltd; Auckland; On-site; NZD 65,000 - 95,000; Full time

Job summary

Chemist Warehouse New Zealand is seeking a People & Culture Advisor to partner with leaders across stores, providing practical HR advice on employee relations, performance, and workplace investigations. You'll support managers and teams through the employee lifecycle, ensuring compliance and a positive workplace culture.

Reporting to the People & Culture Business Partner, you'll maintain accurate records, assist with policy updates, and help drive continuous improvement across the

Qualifications

• Experience in an HR Advisor or HR Generalist role.
• Strong knowledge of New Zealand employment legislation and HR best practice.
• Experience managing employee relations cases including performance management, investigations and disciplinary matters.
• Excellent written communication skills and experience preparing HR documentation.
• Strong stakeholder management and relationship-building skills.
• HR qualification, or equivalent practical experience.

Responsibilities

• Manage and support employee relations matters.
• Coach and guide managers through performance, conduct and behavioural issues.
• Support workplace investigations, disciplinary processes and grievance resolution.
• Prepare and review HR documentation, letters and reports.
• Maintain accurate case records and ensure timely follow-up on actions.

Skills

HR Advisor experience

NZ employment law

Employee relations

Performance coaching

Stakeholder management

HR documentation

Education

HR qualification

Job description

People & Culture Advisor

Help shape great workplace experiences at Chemist Warehouse New Zealand

Are you an experienced HR professional who thrives on employee relations, coaching leaders, and navigating complex people matters with confidence? We're looking for a People & Culture Advisor to join our high-performing People & Culture team and play a key role in supporting managers and team members across our growing business.

This is an opportunity to work in a fast-paced environment where no two days are the same. You'll partner closely with leaders, providing practical, commercially focused HR advice while helping create a positive and compliant workplace culture.

Job Description

Reporting to the People & Culture Business Partner , you'll be the trusted advisor for a broad range of people-related matters, with a strong focus on employee relations and case management.

You'll provide guidance and support to managers across performance management, disciplinary matters, workplace investigations, grievances, conflict resolution, absences, and employment lifecycle processes. You'll also contribute to projects, policy development, manager capability building, recruitment support, and continuous improvement initiatives.

What You'll Be Doing

Employee Relations & Case Management

• Manage and support a wide range of employee relations matters
• Coach and guide managers through performance, conduct and behavioural issues
• Support workplace investigations, disciplinary processes and grievance resolution
• Prepare and review HR documentation, including meeting invitations, investigation reports, letters and outcome correspondence
• Maintain accurate case records and ensure timely follow-up on actions
• Identify risks, trends and opportunities to improve people practices

HR Advisory & Manager Support

• Provide practical and compliant HR advice to leaders
• Build manager capability through coaching, training and guidance
• Support managers to confidently handle people matters fairly and consistently
• Foster strong relationships across stores, support offices and business functions

Projects & Continuous Improvement

• Contribute to People & Culture initiatives and projects
• Assist with the review and enhancement of HR policies, processes and templates
• Analyse trends and provide recommendations to improve employee experience and reduce people risk

HR Administration & Team Support

• Support employee lifecycle activities including onboarding, transfers and offboarding
• Assist with employment documentation and HR system maintenance
• Partner with the wider People & Culture team to deliver exceptional service

About You

You'll be a confident HR Advisor who can balance empathy with sound judgement and enjoys partnering with leaders to achieve positive outcomes.

To be successful, you'll bring:

• Experience in an HR Advisor or HR Generalist role
• Strong working knowledge of New Zealand employment legislation and HR best practice
• Experience managing employee relations cases including performance management, investigations and disciplinary matters
• Excellent written communication skills and experience preparing HR documentation
• Strong stakeholder management and relationship-building skills
• The ability to remain calm and professional when handling sensitive or complex situations
• Excellent organisation skills with the ability to manage competing priorities
• Relevant HR qualification, or equivalent practical experience
• A current driver's licence and flexibility to travel when required

Why Join Us?

• Be part of one of New Zealand's fastest-growing retail healthcare businesses
• Work alongside a supportive and experienced People & Culture team
• Gain exposure to a broad range of HR activities and projects
• Opportunities for professional development and career growth
• Make a genuine impact on the employee experience across our business

The successful candidate is required to undergo a National Criminal History check.