Housekeeping Supervisor — Lead Guest Experience & Team Excellence

Accor; Otago; Presencial; NZD 37 000 - 51 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff meals provided

Uniforms provided

Accor Academy access

Flexible work arrangement

Employee discounts

Employee assistance program

Resumo da oferta

Novotel Queenstown Lakeside, part of Accor, is seeking a Housekeeping Supervisor to lead daily housekeeping operations, ensure immaculate rooms and public areas, and uphold health and safety standards. Reporting to the Executive Housekeeper, you will supervise staff, manage schedules, coordinate with Front Office and Maintenance, and mentor team members in a multicultural environment.

We offer staff meals, uniform laundering, Accor Academy access, flexible working options, employee discounts,

Qualificações

• 6+ months supervisory/ team leader experience in hotel housekeeping or accommodation services.
• Excellent interpersonal and communication skills.
• Able to work under pressure and manage multiple priorities.
• Able to collaborate with a multicultural team.
• Understanding of hygiene, safety protocols and manual handling.
• Eligible to work in New Zealand.

Responsabilidades

• Supervise room inspections, staff schedules and daily housekeeping operations.
• Maintain inventory and manage linen and laundry procedures.
• Liaise with Front Office and Maintenance to ensure timely room readiness.
• Respond to guest requests and handle VIP setups with care.
• Train, mentor and induct new team members.
• Lead morning briefs and team meetings, promote a positive environment.
• Support cost control by managing resources responsibly.

Conhecimentos

Supervisory experience

Interpersonal skills

Under pressure

Multicultural teamwork

Hygiene & safety

NZ work eligibility

Descrição da oferta de emprego

Novotel Queenstown Lakeside, part of Accor, is seeking a Housekeeping Supervisor to lead daily housekeeping operations, ensure immaculate rooms and public areas, and uphold health and safety standards. Reporting to the Executive Housekeeper, you will supervise staff, manage schedules, coordinate with Front Office and Maintenance, and mentor team members in a multicultural environment.

We offer staff meals, uniform laundering, Accor Academy access, flexible working options, employee discounts,