Senior Housekeeping Leader: Elevate Guest Comfort & Ops

Accorhotel; Queenstown; On-site; NZD 80,000 - 85,000; Full time

Benefits offered by this job

Staff meals

Uniforms provided

Staff accommodation

Accor Academy

Heartist Benefits

Refer-a-friend bonus

Parental Leave

Employee Assistance Program

Full-time 40h

Job summary

Novotel Queenstown Lakeside invites an experienced Executive Housekeeper to lead our Housekeeping Department at the lakeside hotel. This senior role oversees daily operations, ensures high cleanliness standards, and drives guest satisfaction while managing a diverse team.

You will plan rosters, monitor performance, coordinate with Front Office, control costs, and support recruitment and training. The role requires at least three years in hotel housekeeping leadership and a strong eye for detail.

Qualifications

• Minimum 3 years' relevant experience in hotel housekeeping or hotel service operations, including supervisory or management experience.
• Experience supervising and coordinating a diverse team in a busy hotel environment.
• Strong knowledge of housekeeping operations, room inspections, work allocation and quality control.
• Experience with rostering, staffing and workforce planning.
• Strong organizational and time-management skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to guest service.
• Ability to manage departmental resources, inventory and operating costs.
• Working knowledge of Microsoft Office and Opera Cloud.

Responsibilities

• Lead, supervise and coordinate the daily operations of the Housekeeping Department.
• Plan and allocate daily work according to occupancy, arrivals, departures and operational requirements.
• Prepare and manage Housekeeping rosters, staffing levels and departmental resources.
• Supervise Housekeeping team members and monitor productivity, attendance and performance.
• Conduct regular inspections of guest rooms, public areas and back-of-house areas to ensure required cleanliness and presentation standards.
• Manage room readiness and coordinate closely with Front Office and Maintenance.
• Manage linen, cleaning supplies, guest amenities, equipment and departmental inventory.
• Coordinate with external laundry providers, suppliers and contractors.
• Respond professionally to guest feedback and Housekeeping-related complaints.
• Manage departmental procedures, quality controls, audits and continuous improvement initiatives.
• Assist with departmental budgeting, labour cost management and expenditure control.
• Support recruitment, induction, training, coaching and development of Housekeeping team members.
• Promote a safe, positive and inclusive working environment.
• Ensure Housekeeping operations comply with hotel policies, Accor standards and New Zealand health and safety requirements.
• Flexibility to work weekends and public holidays as per the business requirement.

Skills

Experience in housekeeping supervision

Staff scheduling

Budgeting

Operations coordination

Communication

Tools

Opera Cloud

Microsoft Office

Job description

Novotel Queenstown Lakeside invites an experienced Executive Housekeeper to lead our Housekeeping Department at the lakeside hotel. This senior role oversees daily operations, ensures high cleanliness standards, and drives guest satisfaction while managing a diverse team.

You will plan rosters, monitor performance, coordinate with Front Office, control costs, and support recruitment and training. The role requires at least three years in hotel housekeeping leadership and a strong eye for detail.