Executive Housekeeper

Novotel; Queenstown; On-site; NZD 78,000 - 80,000; Full time

Benefits offered by this job

Staff meals provided on shift

Uniforms provided, washed daily

Accor Academy access

Refer-a-friend bonus

Parental Leave Scheme

Employee Assistance Program

Job summary

Novotel Queenstown Lakeside is seeking an experienced Executive Housekeeper to lead our Housekeeping Department in this fast-paced operation.

This senior role is responsible for overseeing daily housekeeping operations, maintaining high standards of cleanliness and guest comfort, driving productivity, and leading and developing a diverse team. The role requires strong rostering, budgeting and safety compliance in NZ hospitality.

Qualifications

• Minimum 3 years' relevant experience in hotel housekeeping or service operations, including supervisory or management experience.
• Experience supervising diverse teams in a busy hotel environment.
• Strong knowledge of housekeeping operations, room inspections, rostering and quality control.
• Excellent communication and interpersonal skills.
• Comfort with budgeting, labour cost management and supplier coordination.

Responsibilities

• Lead, supervise and coordinate the daily operations of the Housekeeping Department.
• Plan and allocate daily work according to occupancy and requirements.
• Prepare and manage rosters, staffing levels and resources.
• Supervise team performance, attendance and productivity.
• Inspect guest rooms and public areas to meet cleanliness standards.
• Coordinate with Front Office, Maintenance and external providers.
• Manage inventories, linen, cleaning supplies and equipment.
• Address guest feedback and housekeeping-related complaints.
• Support recruitment, training and development of team members.
• Contribute to budgeting and labour cost control while maintaining safety.

Skills

Supervisory experience

Communication skills

Time management

Attention to detail

Guest service

Organisational skills

Staff development

Tools

Opera Cloud

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Novotel Queenstown Lakeside is a 4-star, 273-room hotel located on the shores of Lake Wakatipu, in the heart of one of New Zealand’s busiest and most iconic tourist destinations.

We are seeking an experienced and motivated Executive Housekeeper to lead our Housekeeping Department in this fast-paced operation.

This senior role is responsible for overseeing daily housekeeping operations, maintaining high standards of cleanliness and guest comfort, driving productivity, and leading and developing a diverse team.

Key Responsibilities

• Lead, supervise and coordinate the daily operations of the Housekeeping Department.
• Plan and allocate daily work according to occupancy, arrivals, departures and operational requirements.
• Prepare and manage Housekeeping rosters, staffing levels and departmental resources.
• Supervise Housekeeping team members and monitor productivity, attendance and performance.
• Conduct regular inspections of guest rooms, public areas and back-of-house areas to ensure required cleanliness and presentation standards.
• Manage room readiness and coordinate closely with Front Office and Maintenance.
• Manage linen, cleaning supplies, guest amenities, equipment and departmental inventory.
• Coordinate with external laundry providers, suppliers and contractors.
• Respond professionally to guest feedback and Housekeeping-related complaints.
• Manage departmental procedures, quality controls, audits and continuous improvement initiatives.
• Assist with departmental budgeting, labour cost management and expenditure control.
• Support recruitment, induction, training, coaching and development of Housekeeping team members.
• Promote a safe, positive and inclusive working environment.
• Ensure Housekeeping operations comply with hotel policies, Accor standards and New Zealand health and safety requirements.
• Flexibility to work weekends and public holidays as per the business requirement.

About You

To be successful in this role, you will have:

• Minimum 3 years' relevant experience in hotel housekeeping or hotel service operations, including supervisory or management experience.
• Experience supervising and coordinating a diverse team in a busy hotel environment.
• Strong knowledge of housekeeping operations, room inspections, work allocation and quality control.
• Experience with rostering, staffing and workforce planning.
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Strong attention to detail and commitment to guest service.
• Ability to manage departmental resources, inventory and operating costs.
• Working knowledge of Microsoft Office and hotel property management systems (e.g Opera cloud).

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms provided, washed and laundered daily.
• Learn your Way- Access to our Accor Academy so you can Earn while you Learn!
• Accor'srefer-a-friendbonus
• Accor's Parental Leave Scheme
• Access to ourEmployee Assistance Program

Full time 40 hours per week.

Pay Rate Salary NZD $78000 - $80000 per annum

Place of employment is Novotel Queenstown Lakeside

6 Earl St Queenstown

Our commitment to Diversity & Inclusion:We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.