Housekeeping Supervisor

Accor; Otago; On-site; NZD 37,000 - 51,000; Full time

Benefits offered by this job

Staff meals provided

Uniforms provided

Accor Academy access

Flexible work arrangement

Employee discounts

Employee assistance program

Job summary

Novotel Queenstown Lakeside, part of Accor, is seeking a Housekeeping Supervisor to lead daily housekeeping operations, ensure immaculate rooms and public areas, and uphold health and safety standards. Reporting to the Executive Housekeeper, you will supervise staff, manage schedules, coordinate with Front Office and Maintenance, and mentor team members in a multicultural environment.

We offer staff meals, uniform laundering, Accor Academy access, flexible working options, employee discounts,

Qualifications

• 6+ months supervisory/ team leader experience in hotel housekeeping or accommodation services.
• Excellent interpersonal and communication skills.
• Able to work under pressure and manage multiple priorities.
• Able to collaborate with a multicultural team.
• Understanding of hygiene, safety protocols and manual handling.
• Eligible to work in New Zealand.

Responsibilities

• Supervise room inspections, staff schedules and daily housekeeping operations.
• Maintain inventory and manage linen and laundry procedures.
• Liaise with Front Office and Maintenance to ensure timely room readiness.
• Respond to guest requests and handle VIP setups with care.
• Train, mentor and induct new team members.
• Lead morning briefs and team meetings, promote a positive environment.
• Support cost control by managing resources responsibly.

Skills

Supervisory experience

Interpersonal skills

Under pressure

Multicultural teamwork

Hygiene & safety

NZ work eligibility

Job description

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Are you passionate about delivering exceptional guest experiences through cleanliness, service, and leadership? We are seeking a Housekeeping Supervisor to join our team and assist in leading our housekeeping operations to the highest standard of excellence.

Job Description

Reporting to theExecutive Housekeeper, the Housekeeping Supervisor is responsible for supervising the daily operations of the housekeeping department. You'll ensure rooms and public areas are immaculately clean, manage linen and laundry logistics, support staff development, and uphold all health, safety, and environmental standards in accordance with our brand and service policies.

Responsibilities

• Supervise room inspections, staff schedules, and daily housekeeping operations
• Maintain inventory, manage linen and laundry procedures efficiently
• Liaise with Front Office and Maintenance to ensure timely room readiness
• Respond to guest requests and handle VIP setups with urgency and care
• Train, mentor, and induct new team members while promoting a positive work environment
• Handle guest and staff issues professionally, conducting morning briefs and team meetings
• Support cost control by managing resources effectively and responsibly

Qualifications

Skills/ Qualifications

• at least 6 + months supervisory/ team leader experience in hotel housekeeping or accommodation services
• Exceptional interpersonal and communication skills
• Ability to work under pressure and manage multiple priorities
• Ability to work collaboratively with a multicultural team
• Understanding of hygiene, safety protocols, and manual handling procedures
• Wage $32.15/ hr
• Applicants must be eligible to work in New Zealand

Additional Information

Why work for Novotel, Queenstown?

• Staff meals provided while on shift
• Uniforms, washed and laundered daily.
• Learn your Way - Access to our Accor Academy so you can earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Access to our Employee Assistance Program
• Place of employment Novotel Queenstown Lakeside 6 Earl Street
• Full Time 30 Hours minimum guaranteed. Flexible to work rotating roster, weekends and public holidays

Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.