Housekeeping Supervisor

Accor Apartments & Realty; Lake Tekapo; On-site; NZD 39,000 - 40,000; Full time

Job summary

Mantra Lake Tekapo is seeking a Housekeeping Supervisor to lead our housekeeping team in delivering spotless rooms, exceptional guest service, and efficient daily operations.

You will coach, schedule and supervise daily activities, motivate the team, maintain high cleanliness and safety standards, and actively promote guest satisfaction.

The role requires NZ Diploma or equivalent, or minimum 3 years’ experience; permanent full-time hours with shifts including weekends.

Qualifications

• NZ Diploma or equivalent, OR minimum 3 years’ relevant experience.
• Experience leading housekeeping teams is desirable.
• Strong communication and interpersonal skills.

Responsibilities

• Coordinate daily housekeeping activities to maintain smooth workflow.
• Provide guidance and training to raise team skills.
• Maintain high cleanliness and productivity standards per guidelines.
• Allocate rooms to team members to balance workload.
• Ensure safety standards and monitor labour costs with daily room inspections.

Skills

Leadership

Communication

Time management

Attention to detail

Team training

Education

NZ Diploma or equivalent

Job description

Purpose

As Housekeeping Supervisor, you are the driving force behind our Housekeeping team's success! You oversee the achievement of daily cleaning excellence, uplift team spirits, and shape our Housekeeping team into cleanliness champions. With your coaching finesse, you will guarantee our team consistently delivers top-tier cleanliness and productivity, ensuring a sparkling and secure stay for our guests.

Location:

Mantra Lake Tekapo, 1 Beauchamp Place, Lake Tekapo 7999, New Zealand

Contract Type:

Permanent Full-Time

Hours:

Minimum 30, Maximum 48 hours

Pay Rate:

28-29 NZD per hour

Minimum Experience/Qualifications:

NZ Diploma or equivalent, OR minimum 3 years’ relevant experience

Primary Responsibilities

• You will support and coordinate our housekeeping team's daily activities, ensuring a smooth workflow
• Foster team motivation and growth by providing guidance and training to enhance their skills
• Maintain high cleanliness and productivity standards, aligning with company guidelines to enhance guest experiences
• Efficiently allocate rooms for team members during shifts to maintain an even workload distribution
• Ensure safety standards are met, monitoring labour costs and conducting daily room inspections for quality assurance

Skills and Experience

• A sharp eye for detail and previous leadership experience in Housekeeping
• Excellent communication, interpersonal and time management skills, along with a friendly and outgoing personality
• The ability to think on your feet to keep things running smoothly throughout the day
• A high standard of personal grooming and a polished appearance
• Willingness to not only lead the team but to also work alongside them to ensure their success
• Reliable transportation and availability to work a variety of shifts including weekends and public holidays