Housekeeping Manager

Gibbston Valley Winery; Gibbston; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Generous staff discounts on lodge and

Uniforms provided

Free on-site parking

Job summary

Gibbston Valley Winery in Gibbston, Otago, is seeking an experienced Housekeeping Manager to lead our lodge, winery, restaurant and spa housekeeping teams, delivering five-star guest experiences. In this hands-on leadership role you will drive daily operations, train and develop staff, and ensure exceptional cleanliness and safety standards across all guest facilities.

If you have at least 3 years in a luxury housekeeping leadership role, excellent people skills, and a commitment to service,

Qualifications

• At least 3 years proven experience in a housekeeping leadership role within a luxury or 5-star environment.
• Strong people management skills with the ability to motivate and lead a diverse team.
• Exceptional attention to detail and high standards of cleanliness and presentation.
• A guest-focused mindset with a passion for delivering outstanding service.
• Flexibility to work weekends and public holidays as required.

Responsibilities

• Managing and overseeing all housekeeping operations across guest villas, restaurant, spa, lodge, and winery facilities.
• Leading, scheduling, and supervising the housekeeping team to ensure daily tasks are completed efficiently and to a high standard.
• Training, coaching, and supporting team members, including onboarding new staff.
• Ensuring guest amenities, linen, and supplies are stocked and maintained to five-star standards.
• Overseeing linen collection, stock control, and laundering processes.
• Handling guest requests promptly and professionally to enhance the overall guest experience.
• Conducting regular inspections to ensure cleanliness, presentation, and compliance with health and safety standards.
• Coordinating and participating in deep-cleaning programs (e.g. carpet steaming, spring cleaning).
• Identifying opportunities to improve efficiency, processes, and cost control.
• Working closely with other departments to ensure seamless guest experiences.

Skills

People management

Attention to detail

Communication skills

Problem-solving

Job description

Full-time Permanent Experienced - 3 years+

Posted 27 Oct 2026

Description

At Gibbston Valley, we’re more than just a winery, we are a place where guests come to unwind, reconnect, and experience the very best of the region. Surrounded by vines, our Cellar Door, Wine Cave, Restaurant, Spa, and Lodge offer visitors a unique taste of genuine kiwi hospitality.

We live by our values: Care Always | Grow Together | Craft with Purpose | Honour the Land

About the role:

• Permanent Full time (including weekends and public holidays as rostered)
• Location: Gibbston Valley Wines - Otago, Gibbston

We are seeking an experienced and motivated Housekeeping Manager to lead the housekeeping function across our lodge, winery, restaurant, and spa facilities in Gibbston. In this hands-on leadership role, you will be responsible for maintaining exceptional cleanliness standards, overseeing daily operations, and leading and developing a high-performing housekeeping team to deliver five-star guest experiences.

Your responsibilities will include:

• Managing and overseeing all housekeeping operations across guest villas, restaurant, spa, lodge, and winery facilities.
• Leading, scheduling, and supervising the housekeeping team to ensure daily tasks are completed efficiently and to a high standard.
• Training, coaching, and supporting team members, including onboarding new staff.
• Ensuring guest amenities, linen, and supplies are stocked and maintained to five-star standards.
• Overseeing linen collection, stock control, and laundering processes.
• Handling guest requests promptly and professionally to enhance the overall guest experience.
• Conducting regular inspections to ensure cleanliness, presentation, and compliance with health and safety standards.
• Coordinating and participating in deep-cleaning programs (e.g. carpet steaming, spring cleaning).
• Identifying opportunities to improve efficiency, processes, and cost control.
• Working closely with other departments to ensure seamless guest experiences.

About you:

• At least 3 years proven experience in a housekeeping leadership role, ideally within a luxury or 5-star environment.
• Strong people management skills with the ability to motivate and lead a diverse team.
• Exceptional attention to detail and high standards of cleanliness and presentation.
• A guest-focused mindset with a passion for delivering outstanding service.
• Strong organisational, time management, and problem-solving skills.
• The ability to implement efficient systems and continuously improve ways of working.
• Excellent written and verbal communication skills (fluent in English).
• Flexibility to work weekends and public holidays as required.
• Eligibility of work in New Zealand without any restrictions.
• A reliable method transport since we’re located about 25 mins from Queenstown CBD

Why you will love working for us:

• Work in a luxury, award-winning environment in a breathtaking vineyard setting alongside one of Central Otago's most iconic brands
• Generous Staff Discounts on our luxury Lodge stays, NZ's #1 Resort Spa treatments, Restaurant dining, Cellar Door, and retail wines.
• A supportive, tight-knit team grounded in values that matter
• Opportunities to learn, develop and take on additional responsibilities
• Relax and connect with your team over a complimentary glass of wine after your shift.
• Structured Staff Appreciation Program celebrating your hard work and achievements.
• Free on-site parking and uniforms provided

Company Overview

At Gibbston Valley, our teams are deeply passionate about this exceptional place. We thrive on having fun and sharing our knowledge and enthusiasm with every visitor. Our makers infuse each Gibbston Valley wine bottle with passion and personality. From handpicking whole bunches of organically grown grapes to foot-macerating the fruit, they employ traditional and sustainable techniques to craft every vintage with care. This commitment, harmonising with the region’s soil, sun, frost, and rain, captures the distinctive essence of Gibbston Valley’s unique terroir.