Front of House Supervisor

Gibbston Valley Winery; Gibbston; On-site; NZD 45,000 - 50,000; Full time

Benefits offered by this job

Staff discounts

Free on-site parking

Uniforms provided

Staff meals

Job summary

Gibbston Valley Wines is seeking a Front of House Supervisor to lead and develop the FOH team across multiple outlets. You will assure guest service excellence, assist with daily operations and support on-site events in a stunning Otago setting.

Reporting to the Restaurant Manager, the role requires warmth, leadership, and a passion for wine experiences. Location is Gibbston, NZ; salary is NZ$29–32 per hour, with weekend and holiday shifts.

Qualifications

• Solid hospitality leadership experience or readiness to step into leadership.
• NZQF Diploma or equivalent hospitality experience preferred.
• Coaching experience is a distinct advantage, as training staff is ongoing.
• Current LCQ or commitment to obtain within first month.

Responsibilities

• Lead, train and coach FOH staff.
• Oversee reservations, functions and POS systems.
• Maintain high standards of service and presentation.
• Manage stock, compliance and cash handling.
• Drive continuous improvement across outlets.

Skills

Leadership

Coaching

Communication

Multitasking

Hospitality

Education

NZQF Diploma

3+ years hospitality experience

Tools

POS systems

Reservations software

Stock management systems

Job description

Gibbston, Otago 9384, New Zealand NZ$29 - NZ$32

Full-time Permanent Intermediate - 2 yrs+

Posted 09 Oct 2026

Description

At Gibbston Valley, we’re more than just a winery, we are a place where guests come to unwind, reconnect, and experience the very best of the region. Surrounded by vines, our Cellar Door, Wine Cave, Restaurant, Spa, and Lodge offer visitors a unique taste of genuine kiwi hospitality.

We live by our values: Care Always | Grow Together | Craft with Purpose | Honour the Land

About the role:

• Permanent Full-time – Minimum of 30 hours a week (including weekends and public holidays as rostered)
• Location: Gibbston Valley Wines - Otago, Gibbston
• $29.00 to $32.00 depending on the experience

We are seeking a motivated and experienced individual to step into a Front of House Supervisor role. Reporting to the Restaurant Manager, with multiple dining outlets on our property, no two days are the same – you’ll be assisting with the leading a vibrant FOH team, setting the tone for outstanding guest service, ensuring seamless daily operations and supporting on-site events.

Your responsibilities will include:

• Leading, training and coaching FOH staff
• Overseeing reservations, functions and POS systems
• Maintaining high standards of service and presentation
• Managing stock, compliance and cash handling
• Driving continuous improvement across outlets

About you:

• Solid hospitality experience with proven leadership capability (or the readiness to step into a leadership space).
• An NZQF Diploma or at least three years of relevant hospitality experience is preferred.
• Coaching experience is a distinct advantage, as training staff is an ongoing requirement.
• Current LCQ or a commitment to obtain it within the first month.
• Strong communication skills, excellent multitasking ability, and a passion for our food and wine experiences.
• A positive, energetic approach with a passion for people
• Organisational skills and ability to multitask across venues
• Eligibility of work in New Zealand without any restrictions.
• A reliable method transport since we’re located about 25 mins from Queenstown CBD

If you love working in a stunning natural environment this could be your next move.

Why you will love working for us:

• Work in a luxury, award-winning environment in a breathtaking vineyard setting alongside one of Central Otago's most iconic brands
• A tight knit, supportive team culture driven by shared values
• Generous Staff Discounts on our luxury Michelin Key Lodge stays, NZ's #1 Resort Spa treatments, Restaurant dining, Cellar Door, and retail wines.
• Expand your wine knowledge through immersive training alongside passionate industry experts.
• Opportunities to learn, develop and take on additional responsibilities
• Relax and connect with your team over a complimentary glass of wine after your shift.
• Staff meals while on duty
• Free on-site parking and full uniforms provided

We’re grateful for the interest in joining the Gibbston Valley Wines team. As we receive a high number of applications, we’ll be in touch only with shortlisted candidates.

To be eligible for consideration, you must be based in New Zealand, and legally able to work here. We are not able to sponsor for this role.

Company Overview

At Gibbston Valley, our teams are deeply passionate about this exceptional place. We thrive on having fun and sharing our knowledge and enthusiasm with every visitor. Our makers infuse each Gibbston Valley wine bottle with passion and personality. From handpicking whole bunches of organically grown grapes to foot-macerating the fruit, they employ traditional and sustainable techniques to craft every vintage with care. This commitment, harmonising with the region’s soil, sun, frost, and rain, captures the distinctive essence of Gibbston Valley’s unique terroir.