Hotel Receptionist: Guest Experience & Flexible Rotas

Accorhotel; Auckland; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Worldwide career progression

Staff & Friends/Family rates at Accor

Flexible Rosters

Time in lieu

Uniform

Weekly Pay

EAP Services

Job summary

Novotel Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD, offering exceptional food and beverage options, conference spaces and 247 contemporary guest rooms. We welcome guests, handle check-in/out and payments, and actively upsell facilities to maximize occupancy and revenue.

We value exceptional communication, strong organization, and initiative. Experience in Reservations is an advantage, and familiarity with Opera Cloud or similar PMS is preferred but not

Qualifications

• Exceptional communication skills: written, verbal, and non-verbal.
• Highly organized with strong attention to detail and initiative.
• Previous experience in Reservations is an advantage.
• Familiarity with Opera Cloud, TARS Database, or similar PMS preferred but not required.

Responsibilities

• Welcome and assist guests, building strong relationships.
• Manage check-in/out, payments, and guest details accurately.
• Promote hotel facilities, actively upselling to maximize occupancy and revenue.
• Safeguard guest property with proper documentation.
• Promote Accor loyalty programs to enhance guest satisfaction and brand loyalty.
• Work collaboratively with all departments for smooth operations.

Skills

Communication skills

Organization

Rotating roster availability

Tools

Opera Cloud

TARS Database

Job description

Novotel Auckland Ellerslie is a bustling property just 15 minutes from the Auckland CBD, offering exceptional food and beverage options, conference spaces and 247 contemporary guest rooms. We welcome guests, handle check-in/out and payments, and actively upsell facilities to maximize occupancy and revenue.

We value exceptional communication, strong organization, and initiative. Experience in Reservations is an advantage, and familiarity with Opera Cloud or similar PMS is preferred but not