Hotel Porter - Dunedin

Distinctionhotelspalmerstonnorth; Dunedin; On-site; NZD 42,000 - 52,000; Full time

Job summary

Distinction Dunedin Hotel in Dunedin is seeking a Hotel Porter to warmly welcome guests and groups, assist with luggage, and support hotel operations across the front of house.

You will act as a local guide for Otago highlights, coordinate transport requests, and assist with room service delivery and lobby presentation. A professional, customer-focused mindset is essential for this role.

Qualifications

• Physical fitness to lift, carry, and move luggage daily.
• Excellent interpersonal skills and a friendly, professional demeanor.
• Proactive problem solving with ability to handle guest requests independently.
• Presents well and reflects the hotel's award-winning standards.

Responsibilities

• Welcome guests and groups, greeting them by name and guiding them to amenities.
• Safely lift, carry, tag, and deliver luggage to guest rooms.
• Act as a local guide, suggesting Otago highlights and dining spots.
• Coordinate taxi or transport requests and manage guest messages.
• Take room service orders and deliver meals to rooms, collect trays and process bills.
• Keep the front desk and lobby clean and presentable at all times.
• Address minor maintenance requests to ensure guest comfort when engineers are not on duty.

Skills

Physical fitness

Communication skills

Customer service

Problem solving

Job description

Distinction Dunedin Hotel, 6 Liverpool St, Dunedin

Distinction Dunedin Hotel are currently looking for a Hotel Porter. We offer the successful applicant the chance to be part of New Zealand's fastest growing hotel chain and to work in Dunedin's foremost high end hotel.

Key Responsibilities

• Welcome individual guests and corporate or tour groups warmly, greeting them by name and guiding them through our premier amenities.
• Luggage Logistics: Safely lift, carry, tag, and efficiently deliver individual and group luggage to and from our spacious guest rooms.
• Dunedin Area Expert: Serve as a knowledgeable local guide, confidently recommending regional highlights, dining spots, and Otago attractions.
• Transport & Logistics: Coordinate taxi or transport requests, manage guest messages, and fulfill unique individual requirements seamlessly.
• Food & Beverage Support: Take room service orders, deliver meals directly to rooms, collect trays, and accurately process signed billing dockets.
• Lobby Presentation: Maintain a spotless, clutter-free front desk and lobby area, assisting with cleaning to keep public spaces pristine.
• First-Response Maintenance: Address minor, urgent guest room maintenance issues to ensure complete comfort when maintenance team are off duty.

What We Are Looking For

• Physical Fitness: Confidently able to lift, carry, and maneuver heavy guest luggage daily.
• Communication Skills: Excellent interpersonal skills with a passion for delivering personalized, customer service.
• Adaptable Problem Solver: A proactive mindset with the ability to handle minor repairs or sudden guest requests independently.
• Professional Presentation: Pride in your appearance and a welcoming demeanor that reflects our hotel's award-winning standards.

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