Porter

Pullman Hotels & Resorts; Auckland; On-site; NZD 45,000 - 65,000; Full time

Benefits offered by this job

Accor Academy

Flexible work

Dining & accommodation discounts

Complimentary meals

Park & Ride parking

Birthday leave

Wellness leave

Refer a friend bonus

Parental leave

Employee assistance program

Job summary

Te Arikinui Pullman Auckland Airport seeks an attentive Concierge to deliver personalised guest experiences at our premium airport hotel. You will greet guests by name, coordinate arrivals and departures, and provide expert information on local attractions.

Join a team that values hospitality excellence, collaborates across departments, and upholds premium standards in presentation, service and efficiency at a bustling airport location.

Qualifications

• Hospitality or hotel experience is preferred.
• Excellent communication with strong guest service focus.
• Sound knowledge of the local area and attractions.
• Valid driver’s licence and flexibility to work varied shifts.
• Strong organisational skills and ability to multitask in a fast-paced environment.
• Professional, adaptable and culturally aware with a service excellence mindset.

Responsibilities

• Greet guests warmly and provide personalised concierge and lobby services.
• Coordinate arrival and departure experiences, luggage handling and valet where applicable.
• Assist with tours, transportation arrangements, local recommendations and guest inquiries.
• Maintain a polished, welcoming lobby reflecting premium hotel standards.
• Collaborate with hotel departments, manage mail and parcel services, and handle guest concerns.

Skills

Guest service

Communication skills

Local knowledge

Multitasking

Adaptability

Job description

Company Description

Te Arikinui Pullman Auckland Airport, located right on the doorstep of Auckland International Airport. With 311 generously appointed guestrooms, the Pullman offers an unparalleled 5-Star Airport Hotel experience that is authentically New Zealand. From the moment guests step into our informal lobby hub to the panoramic views offered by our rooftop bar and dining area, Te Kaahu beckons a rare opportunity to revel in luxury and soak in the mesmerizing sunset stretching from the Manukau Harbour to the heart of Auckland City. Te Kaahu, inspired by the spirit of discovery, past, present, and future, promises to be a destination where culinary excellence meets the splendor of New Zealand's rich Māori heritage. We are dedicated to delivering an unforgettable dining journey, one that encapsulates the essence of Aotearoa’s unique culture and breathtaking landscapes.

Job Description

Purpose of the Role

To deliver exceptional and personalised guest experiences by providing professional concierge, porter, and lobby services while maintaining the highest standards of hospitality, presentation, and operational efficiency.

Key Responsibilities

• Guest Service Excellence: Provide warm, personalised service by greeting guests, using their names whenever possible, anticipating needs, and ensuring all requests are handled promptly and professionally.
• Arrival & Departure Experience: Coordinate luggage handling, room escorting, valet parking services (where applicable), and provide guests with information about hotel facilities, services, and local attractions.
• Concierge & Information Services: Act as a knowledgeable hotel ambassador by assisting with tour bookings, transportation arrangements, local recommendations, and answering guest enquiries accurately and efficiently.
• Lobby & Hotel Presentation: Maintain a polished and welcoming lobby environment, ensuring guest areas are clean, organised, and reflective of premium hotel standards.
• Operational & Team Support: Work collaboratively with all hotel departments, manage mail and parcel services, attend training sessions, handle guest concerns professionally, and contribute to a safe, seamless, and memorable guest experience.

Qualifications

• Previous hospitality or hotel experience preferred.
• Excellent communication skills with strong guest service focus.
• Sound knowledge of the local area and attractions.
• Valid driver’s licence and flexibility to work varied shifts.
• Strong organisational skills, attention to detail, and ability to multitask in a fast-paced environment.
• Professional, adaptable, and culturally aware, with a commitment to Accor’s Heartist values and service excellence.

Why Join Us?

• Access to Accor Academy and earn while you learn!
• Flexible work arrangements to suit your lifestyle.
• Enjoy exclusive discounts on dining and accommodation worldwide.
• Complimentary meals during shifts.
• Paid parking at Park & Ride Auckland Airport.
• Paid Birthday Leave & Paid Wellness Leave.
• Earn bonuses through our Refer a Friend incentive.
• Access Accor’s industry-leading Parental Leave Scheme.
• Free and confidential access to our Employee Assistance Program.

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.