Hotel Operations Leader — F&B, Events & Housekeeping

EVT Limited; Auckland; On-site; NZD 130,000 - 170,000; Full time

Benefits offered by this job

50% off dining and stays across EVT酒店

$2 movie tickets + discounts on Gold

Seasonal perks at Thredbo

Rapid career growth across our hotel &

Paid parental leave

Job summary

EVT Limited’s Rydges Auckland is seeking an Operations Manager to lead restaurant, bar, cafe, kitchen, conference and events, and housekeeping operations. You’ll build and coach a high performing team, set clear direction and assume overall hotel operations in the General Manager’s absence.

You’ll bring at least 5 years in senior leadership within guest services or hotel operations, strong knowledge of hotel systems and revenue management, and proven capability to drive growth across

Qualifications

• A minimum of 5 years' senior leadership experience in guest service or hotel operations.
• Evidence of strategic and commercial thinking with tangible results, and multi-outlet or multi-property leadership exposure.
• Senior leadership experience in a housekeeping or cleaning context for a large-scale operation.
• An excellent understanding of hotel systems and revenue management principles.
• Proven experience operating within large-scale or complex hospitality environments, with the capability to step into full hotel leadership when the General Manager is absent.

Responsibilities

• Demonstrate exceptional leadership behaviours that inspire the kitchen, restaurant, bar, barista and C&E teams to be best in class in service and cleanliness.
• Develop and implement the overall F&B and Housekeeping business strategy for the hotel.
• Provide strategic and operational leadership of the Housekeeping Department, ensuring exceptional cleanliness, presentation and service standards throughout the property.
• Identify and implement operational efficiencies that optimise resources, control costs and improve profitability without compromising the guest experience.
• Own the financial performance of the restaurant, barista café, C&E, kitchen and housekeeping departments.
• Lead risk management practices, departmental audits and corrective action plans to protect guests, team members and business operations.
• Drive recruitment, succession planning and onboarding across F&B and Housekeeping, maintaining a climate that attracts, retains and motivates top talent.
• Lead the kitchen and F&B teams on food and beverage offerings across restaurant, bar, in-room dining, events and VIP amenities.
• Assume full operational leadership of the hotel in the absence of the General Manager, carrying responsibility for decision-making across all departments.
• Lead business development initiatives including new revenue streams, partnerships and outlet concepts to drive growth beyond core operations.

Skills

Senior leadership

Guest service

Hotel operations

Strategic thinking

Revenue management

Tools

Hotel systems

Job description

EVT Limited’s Rydges Auckland is seeking an Operations Manager to lead restaurant, bar, cafe, kitchen, conference and events, and housekeeping operations. You’ll build and coach a high performing team, set clear direction and assume overall hotel operations in the General Manager’s absence.

You’ll bring at least 5 years in senior leadership within guest services or hotel operations, strong knowledge of hotel systems and revenue management, and proven capability to drive growth across