Hotel F&B Duty Manager: Guest Experience Leader

Scenic Hotel Group; Napier; On-site; NZD 36,000 - 39,000; Full time

Job summary

Scenic Hotel Te Pania in Napier is seeking a full-time Food & Beverage Supervisor to oversee daily service in the restaurant and coordinate with kitchen and bar staff. You will greet guests, take orders, and ensure smooth operation during service.

Ideal candidates have 2+ years in F&B, a positive attitude and excellent verbal communication. LCQ and hospitality qualifications are a bonus; flexibility for mornings, evenings, and weekends is required.

Qualifications

• 2 years of relevant Food & Beverage experience.
• LCQ qualification and a relevant tertiary qualification in hospitality would be an advantage.
• Customer service focus and a positive attitude.

Responsibilities

• Overseeing the day-to-day operation of the Food & Beverage teams, ensuring staff understand tasks.
• Providing supervision, training and guidance to Food & Beverage Attendants.
• Greeting and seating guests, taking orders and relaying them to kitchen and bar staff.
• Maintaining sanitation and cleanliness of the restaurant.
• Collecting payments and operating the POS system.
• Coordinating with kitchen and bar to maintain service flow and resolve issues.
• Assisting with additional duties from the F&B Manager or Hotel Manager.

Skills

Customer service

Positive attitude

Verbal communication

Education

LCQ qualification

Tertiary qualification in hospitality

Tools

POS system

Job description

Scenic Hotel Te Pania in Napier is seeking a full-time Food & Beverage Supervisor to oversee daily service in the restaurant and coordinate with kitchen and bar staff. You will greet guests, take orders, and ensure smooth operation during service.

Ideal candidates have 2+ years in F&B, a positive attitude and excellent verbal communication. LCQ and hospitality qualifications are a bonus; flexibility for mornings, evenings, and weekends is required.