Hospitality All Rounder

Accor Apartments & Realty; Lake Tekapo; On-site; NZD 28,000 - 39,000; Full time

Job summary

Accor Apartments & Realty in New Zealand seeks an Hospitality All Rounder to move seamlessly between Food & Beverage, Front Office and Housekeeping, delivering guest-first service.

You will be the friendly face guiding guests, sharing local tips, handling check-ins/check-outs, and maintaining spotless spaces while upholding safety standards and teamwork in a dynamic, rotating schedule.

Qualifications

• Previous experience in a customer facing hospitality role is a plus.
• Possession of a valid RSA or equivalent qualification for the country.
• Genuine passion for guest care and teamwork.
• Willingness to work a flexible rotating schedule including nights and weekends.
• Strong work ethic, reliable and positive attitude.
• Problem-solving and proactive mindset.

Responsibilities

• Offer personalised food and beverage suggestions for outlets and events.
• Source information to expand product knowledge and guest experience.
• Be the go-to source for neighbourhood tips and attractions.
• Manage guest check-in to check-out delivering memorable stays.
• Communicate effectively with guests and colleagues for seamless service.
• Clean guest rooms and public spaces to create a strong first impression.
• Use cleaning materials and safety protocols properly.

Job description

Purpose

As a Hospitality All Rounder, you will play a crucial role in our day-to-day operations, seamlessly transitioning between Food & Beverage, Front Office and Housekeeping. Your commitment to delivering exceptional service, coupled with your genuine care for our guests, will shine through in every department you work.

Primary Responsibilities

Your role encompasses several key areas, working within a diverse team to ensure an exceptional guest experience

• Offer personalised food and beverage suggestions, whether in our outlets or during events leaving a lasting impression on our guests
• Proactively source information to expand your product knowledge
• Be the go-to source for information on neighbourhood hotspots and must-visit gems
• From check-in to check-out, you will be at the forefront of delivering exceptional hospitality, ensuring that our guests have a memorable stay
• Confidently communicate with both guests and colleagues enabling seamless teamwork
• Cleaning guest rooms and public spaces all of which are crucial to creating an outstanding first impression
• Use cleaning materials and chemicals with care, adhering to safety protocols to maintain a secure environment

Skills and Experience

• Previous experience in a customer facing hospitality role is a plus
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Genuine passion for guest care, engaging with patrons and collaborating within a team of diverse professionals
• Capable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays
• Strong work ethic, reliable and a commitment to excellence
• Your problem-solving skills and unwavering positivity come into play when challenges arise, as you transform obstacles into opportunities