Food and Beverage Attendant

Accor Apartments & Realty; Lake Tekapo; On-site; NZD 40,000 - 52,000; Full time

Job summary

Accor Apartments & Realty is seeking a friendly Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings at events and outlets.

You will showcase table service, beverage expertise, and coffee crafting while maintaining a pristine service space. Flexibility across early mornings, evenings, weekends and holidays is essential, along with a valid RSA or equivalent qualification and a passion for teamwork.

Qualifications

• Proven track record in customer service within hospitality.
• Proficiency in food & beverage protocols, including table service and coffee crafting.
• Flexible across early mornings, evenings, weekends and public holidays.
• RSA or equivalent qualification required.
• Passion for engaging with guests and collaborating within a team.

Responsibilities

• Create a welcoming atmosphere and turn moments into memories.
• Transform challenges into opportunities with positive problem-solving.
• Elevate dining experiences with personalised F&B suggestions.
• Upsell to enhance guest satisfaction and experience.
• Proactively source product knowledge to answer guest queries.
• Communicate clearly with guests and colleagues for seamless teamwork.
• Maintain pristine service areas and setup/packing duties.

Skills

Customer service

Hospitality knowledge

Teamwork

Coffee crafting

Flexible schedule

Event service

Upselling

Education

RSA or equivalent qualification

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals