Food and Beverage Attendant

Colonial Group; Lake Tekapo; On-site; NZD 42,000 - 60,000; Full time

Job summary

Colonial Group is seeking a Food & Beverage Attendant to warmly welcome guests and guide them through our culinary offerings at events and outlets.

You will recommend standout dishes and beverages, ensuring precision, guest satisfaction, and collaborative teamwork to make every experience memorable. This role suits someone with a passion for hospitality and strong interpersonal skills, ready to adapt to diverse schedules and events.

Qualifications

• Proven track record in customer service within the hospitality sector.
• Proficiency in food & beverage protocols, including table service, beverage expertise, event service and coffee crafting.
• Flexible work hours including early mornings, evenings, weekends and public holidays.
• Possession of a valid RSA or equivalent qualification for the country.
• Passion for engaging with patrons and collaborating within a diverse team.

Responsibilities

• Create a welcoming atmosphere, turning moments into memories.
• Transform challenges into opportunities with positive problem-solving.
• Elevate dining with personalised food and beverage suggestions at outlets and events.
• Upsell to enhance guest experiences.
• Source information to increase product knowledge.
• Communicate confidently with guests and colleagues for teamwork.
• Set up and pack service areas meticulously.

Skills

Customer service

Table service

Beverage knowledge

Coffee crafting

Adaptability

Team collaboration

Education

RSA certificate

Job description

Purpose

As a Food & Beverage Attendant, you will have the wonderful opportunity to warmly welcome our guests and accompany them on a delightful journey through our culinary offerings. Your expertise will shine as you recommend standout dishes and beverages, showcasing your mastery in all things delicious. Your dedication to precision, customer satisfaction, and collaborative spirit will play a vital role in making every event a success.

Primary Responsibilities

• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story
• When challenges arise, your ability to transform obstacles into opportunities shines. Your approach is a testament to your problem-solving abilities and unwavering positivity
• Elevate dining experiences with your personalised food and beverage suggestions within outlets and events
• Upselling isn't just about numbers; it's about crafting an unforgettable experience that leaves our guests craving for more.
• Proactively source information to increase your product knowledge
• Confidently communicate with guests and colleagues for seamless teamwork
• Take pride in your space, setting up and packing service areas meticulously

Skills and Experience

• Proven track record in customer service within the hospitality sector
• Proficiency in food & beverage protocols, encompassing table service, beverage expertise, event service and coffee crafting skills (strongly valued)
• Adaptable within diverse food & beverage settings, with flexibility across different schedules including early mornings, evenings, weekends and public holidays as required
• Possession of a valid RSA or an equivalent qualification for the specific Country / State / Territory
• Passion for engaging with patrons and collaborating within a team of diverse professionals