Healthcare IT Service Desk Analyst – Onsite Support

Allevia Hospitals; Albert-Eden; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Free car parking

Competitive remuneration

Medical insurance subsidy after two yr

Christmas and New Year close-down

Discounts at multiple retail outlets

Job summary

Allevia Hospitals is seeking an experienced Service Desk Analyst to join our IT Team. This permanent, full-time role provides Level 1 Service Desk support across Epsom, Ascot and Greenlane locations in Auckland.

Responsibilities include logging and resolving IT tasks, on-site and remote troubleshooting, and managing AD users and devices. The role operates 40 hours per week, Monday to Friday, with a supportive team environment.

Qualifications

• At least 2 years Level 1 Service Desk experience.
• Experience in ITSM/ITIL environments in an enterprise setting.
• Healthcare environment experience with 500+ users preferred.
• Proficiency with Windows End User and Server OS, AD, IP phones, MS Office/365, Exchange, printers and mobile devices.

Responsibilities

• Receive (phone, email, walk-in), log and resolve IT tasks promptly.
• Troubleshoot on-site or remotely for devices and equipment.
• Complete daily checklists per run sheet.
• Monitor network devices and servers in use.
• Manage users, mailboxes, and groups in AD; upgrade/build user devices.
• Maintain ISIS documentation and rotate backup tapes.

Skills

Service Desk

Customer service

Troubleshooting

Communication

Level 1 Service Desk

ITIL

Healthcare environment

Windows OS

Active Directory

MS 365

Microsoft Exchange

Office 365

Printers

Mobile devices

Tools

Active Directory

Microsoft Exchange

Microsoft Office

Microsoft 365

Job description

Allevia Hospitals is seeking an experienced Service Desk Analyst to join our IT Team. This permanent, full-time role provides Level 1 Service Desk support across Epsom, Ascot and Greenlane locations in Auckland.

Responsibilities include logging and resolving IT tasks, on-site and remote troubleshooting, and managing AD users and devices. The role operates 40 hours per week, Monday to Friday, with a supportive team environment.