Hybrid IT Service Desk Analyst — 8x7 NZ Support

Infosys Limited; Wellington; Hybrid; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Hybrid Work environment

Job summary

Infosys Limited is seeking a Service Desk Analyst in Wellington, New Zealand. You will report to the First Response Team Leader and provide 1st level technical support, manage incidents, and help restore services quickly within agreed SLAs.

The role requires strong communication, analytical skills, and IT knowledge across Networking, Active Directory, and Office365. A hybrid work setup is available, with NZ-wide coverage as needed.

Qualifications

• Experience in IT service desk or operations support.
• Ability to provide 1st level support and resolve incidents within SLAs.
• Familiarity with ITIL concepts and service delivery.

Responsibilities

• Provide BAU technical and operational support for allocated products and services.
• Facilitate rapid restoration of services within contracted SLAs.
• Maintain and update knowledge base; identify improvement opportunities.
• Collaborate with senior team members for escalations and problem resolution.
• Support in a hybrid work environment with strong client advocacy.

Skills

Incident and Request Management

First contact support

1st level support

Problem diagnosis

Communication skills

Analytical thinking

Education

Technology-related qualification

Tertiary qualification (preferred)

Industry certifications (advantage)

Tools

Networking

Active Directory

Messaging

Citrix

Microsoft Teams

Office365

Job description

Infosys Limited is seeking a Service Desk Analyst in Wellington, New Zealand. You will report to the First Response Team Leader and provide 1st level technical support, manage incidents, and help restore services quickly within agreed SLAs.

The role requires strong communication, analytical skills, and IT knowledge across Networking, Active Directory, and Office365. A hybrid work setup is available, with NZ-wide coverage as needed.