Healthcare IT: Application Support Analyst

Te Whatu Ora - Health New Zealand; New Zealand; On-site; NZD 70,000 - 95,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking an Application Support Analyst to join the PAS team in the Central region. The role focuses on maintaining and supporting PAS, PMS, and related applications across the Central Region, ensuring stability, security, and reliability.

You will troubleshoot incidents, manage service requests, and collaborate with technical teams to implement improvements. Flexibility for on-call duties and occasional after-hours work is expected.

Qualifications

• 3–5 years' experience in a technical support or IT support role.
• Experience supporting complex business-critical applications.
• Knowledge of IT security best practices and basic networking concepts.

Responsibilities

• Maintain and support business applications to ensure stability and availability.
• Investigate, diagnose, and resolve application incidents and problems.
• Manage and track service requests using service management tools.
• Perform routine system maintenance and support upgrades or improvements.
• Work collaboratively with development and technical teams to resolve complex issues.
• Support users by providing guidance and clear communication on system issues.
• Contribute to documentation, knowledge sharing, and continuous improvement initiatives.
• Ensure compliance with operational, security, and risk management requirements.

Skills

Troubleshooting

Service management

Team collaboration

Customer focus

Education

IT qualification or certification (e.g. CompTIA A+)

Tools

ServiceNow

Jira Service Management

Job description

Health New Zealand | Te Whatu Ora is seeking an Application Support Analyst to join the PAS team in the Central region. The role focuses on maintaining and supporting PAS, PMS, and related applications across the Central Region, ensuring stability, security, and reliability.

You will troubleshoot incidents, manage service requests, and collaborate with technical teams to implement improvements. Flexibility for on-call duties and occasional after-hours work is expected.