Service Desk Analyst

Allevia Hospitals; Albert-Eden; On-site; NZD 55,000 - 70,000; Full time

Benefits offered by this job

Free car parking

Competitive remuneration

Medical insurance subsidy after two yr

Christmas and New Year close-down

Discounts at multiple retail outlets

Job summary

Allevia Hospitals is seeking an experienced Service Desk Analyst to join our IT Team. This permanent, full-time role provides Level 1 Service Desk support across Epsom, Ascot and Greenlane locations in Auckland.

Responsibilities include logging and resolving IT tasks, on-site and remote troubleshooting, and managing AD users and devices. The role operates 40 hours per week, Monday to Friday, with a supportive team environment.

Qualifications

• At least 2 years Level 1 Service Desk experience.
• Experience in ITSM/ITIL environments in an enterprise setting.
• Healthcare environment experience with 500+ users preferred.
• Proficiency with Windows End User and Server OS, AD, IP phones, MS Office/365, Exchange, printers and mobile devices.

Responsibilities

• Receive (phone, email, walk-in), log and resolve IT tasks promptly.
• Troubleshoot on-site or remotely for devices and equipment.
• Complete daily checklists per run sheet.
• Monitor network devices and servers in use.
• Manage users, mailboxes, and groups in AD; upgrade/build user devices.
• Maintain ISIS documentation and rotate backup tapes.

Skills

Service Desk

Customer service

Troubleshooting

Communication

Level 1 Service Desk

ITIL

Healthcare environment

Windows OS

Active Directory

MS 365

Microsoft Exchange

Office 365

Printers

Mobile devices

Tools

Active Directory

Microsoft Exchange

Microsoft Office

Microsoft 365

Job description

• Permanent fulltime role across Allevia Hospitals in Epsom, Ascot and Greenlane
• Great benefits provided including free car parking

Allevia Hospitalsis one of New Zealand’s largest private healthcare organisations, delivering surgical and allied health services through an integrated care strategy and curated health plans - we’re focused on creating a better health journey for every patient.

We're looking for an experienced Service Desk Analystto join oursupportiveandfriendly IT Team and provide Level 1 Service Desk support for the information and communication systems in an efficient and effective manner.

This is a permanent, full time role working 40 hours per week, Monday to Friday, across Allevia Hospitals in Epsom, and at Ascot, Greenlane.

Main duties will include:

• Receiving (phone, email, walk-in), logging, and resolving IT tasks in a professional and timely manner
• Providing effective troubleshooting in person and onsite, or remotely. e.g. mobile phones, printers, workstations, specialised medical equipment
• Completing checklists as per the daily run sheet
• Monitoring of Allevia's network devices and servers
• Managing users, mailboxes, and groups in AD
• Upgrading, building, configuring, and installing user devices
• Upkeep of ISIS documentation
• Rotation of backup tapes

As the successful candidate you will have:

• At least 2 years Level 1 Service Desk experience
• Understanding of ITSM applications usage in an ITIL environment
• Experience in an Enterprise environment with 500+ users preferably in a healthcare environment
• Proficiency with Windows End User Device and Server operating systems, Active Directory, IP phone systems,Microsoft Office,Microsoft Exchange,The M365 Suite, networked printers, Android and Apple mobile phones
• Excellent customer service skills - verbal and written and the ability to multi-task

The Benefits:

At Allevia we work hard, have fun, and are committed to making a difference to our organisation, our people, and our patients. Along with a supportive working environment we offer our employees a great range of benefits including:

• Competitive remuneration
• Medical insurance subsidy after two years of service
• Christmas and New Year close-down
• Free car parking
• Pharmacy discount & discounted hospital fees
• Discounts at multiple retail outlets as part of our Boost programme, gym memberships & E-cycles