Remote Operations Manager (Hospitality Tech)

Placements24; Queenstown; Hybrid; NZD 158,000 - 246,000; Full time

Benefits offered by this job

Fully remote role

Performance-based bonuses

Comprehensive health benefits

Job summary

Placements24 is seeking a highly organized Remote Operations Manager to oversee client-facing services and optimize delivery across regions. This fully remote role requires strong leadership, process improvement, and the ability to manage cross-functional teams from a centralized, remote base.

You will develop and refine workflows, monitor metrics, and ensure service quality and client satisfaction. The role prefers experience in tech or hospitality tech and a bachelor’s degree, with a focus on

Qualifications

• 6+ years in operations management, preferably tech or hospitality tech.
• Proven ability to lead remote teams effectively.
• Strong analytical and problem-solving skills with data-driven decisions.
• Experience with project management methodologies and process improvement.

Responsibilities

• Oversee and manage day-to-day operational activities, ensuring efficiency.
• Develop, implement, and refine operational processes and workflows to improve service delivery.
• Mentor remote operational teams, fostering high performance and collaboration.
• Monitor key operational metrics, identify areas for improvement, and implement solutions.
• Ensure exceptional service quality and client satisfaction with our technology solutions.
• Collaborate with Product, Engineering, Sales, and Customer Support to align goals.
• Manage vendor relationships and SLAs.
• Develop and manage operational budgets, controlling costs.

Skills

Remote team leadership

Operations management

Data-driven decision making

Process improvement

Communication & negotiation

Education

Bachelor's degree in Business Administration/Operations Management

Job description

About the Role

Our client, a leading innovator in hospitality technology solutions, is seeking a highly organized and experienced Remote Operations Manager. This role is critical for overseeing and optimizing the operational efficiency of our client-facing services. As a fully remote position, you will manage processes, support teams, and ensure the seamless delivery of our technological solutions to hospitality businesses across various regions. The ideal candidate will possess a strong background in operations management, ideally within the tech or hospitality sectors, coupled with exceptional leadership and problem-solving skills. You will be responsible for streamlining workflows, enhancing service quality, and ensuring client satisfaction from a remote operational base. This is a significant opportunity to shape operational excellence within a fast-growing company, leveraging the flexibility and reach of a remote-first approach.

Key Responsibilities

• Oversee and manage day-to-day operational activities, ensuring efficiency and effectiveness.
• Develop, implement, and refine operational processes and workflows to improve service delivery.
• Manage and mentor remote operational teams, fostering a culture of high performance and collaboration.
• Monitor key operational metrics, identify areas for improvement, and implement solutions.
• Ensure exceptional service quality and client satisfaction with our technology solutions.
• Collaborate with cross-functional teams, including Product, Engineering, Sales, and Customer Support, to align operational goals.
• Manage vendor relationships and service level agreements (SLAs).
• Develop and manage operational budgets, controlling costs and ensuring financial efficiency.
• Implement and maintain operational policies and procedures.
• Drive continuous improvement initiatives to enhance operational performance and scalability.

Requirements

• Minimum of 6 years of experience in operations management, with a strong preference for experience in technology or hospitality technology sectors.
• Proven ability to manage and lead remote teams effectively.
• Excellent understanding of operational processes, workflow optimization, and performance metrics.
• Strong analytical and problem-solving skills, with the ability to make data-driven decisions.
• Exceptional communication, negotiation, and interpersonal skills.
• Experience with project management and process improvement methodologies.
• Proficiency in relevant software and tools for operations management.
• Ability to work independently, manage multiple priorities, and excel in a remote work environment.
• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Familiarity with the hospitality industry landscape is a significant advantage.

Benefits

• This is a fully remote position offering a competitive salary, performance-based bonuses, and comprehensive health benefits.
• Our client provides a flexible work environment with opportunities for professional growth and development.
• You will be part of an innovative company shaping the future of hospitality technology and have the chance to make a substantial impact on operational success.