Guest Services Attendant / Porter

Scenic Hotel Group; Queenstown; On-site; NZD 34,000 - 37,000; Full time

Job summary

Scenic Hotel Group in Queenstown is seeking a friendly Front Office Assistant to join our busy reception team. You will be the first point of contact for guests, ensuring a warm welcome and efficient service throughout their stay.

You’ll manage guest enquiries, assist with luggage and provide information about hotel facilities while maintaining a calm, professional approach in a fast-paced environment at a busy hotel. This is a full-time permanent role with rotating shifts.

Qualifications

• 1-2 years relevant experience in customer service, or in a hospitality environment.
• Physical fitness and the ability to lift heavy luggage.
• Positive attitude and willingness to go above and beyond for guests.
• Strong interpersonal and communication skills.
• Flexibility to work various shifts, including mornings, evenings, overnight shifts, weekends, and public holidays.
• Ability to remain calm and composed in high-pressure situations.

Responsibilities

• Greeting guests at Reception and assisting with guest's luggage
• Attending to guest needs on arrival and departure
• Escort guests to their rooms and provide information about hotel facilities and services.
• Deliver luggage, messages, amenities and other items to guest rooms as required
• Taking a proactive approach to cleaning the reception and public areas
• Maintain a strong knowledge of the hotel, local attractions, restaurants and activities to assist guests with recommendations
• Assisting with administrative tasks such as receiving and sorting mail
• Assisting with light maintenance tasks such as changing light bulbs, or shifting hotel furniture etc.
• Assisting with other Front Office duties as required by front office manager or hotel manager.

Skills

Guest service experience

Interpersonal skills

Communication skills

Calm under pressure

Flexibility

Teamwork

Job description

Jora New Zealand will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Scenic Hotel Group – Queenstown, South Island

Hotel: Scenic Suites & Heartland Hotel Queenstown
Location: 27 Stanley Street, Queenstown 9300
Employment Type: Full-time permanent position.
Hours of Work: Guaranteed 40 hours, on a rotating roster, including weekends (Monday to Sunday), covering morning and evening shifts.
Wage Rate: $25 - $27 per hour
Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

This role suits someone with hospitality experience who enjoys working with people, stays calm under pressure and thrives in a busy hotel environment. You’ll be confident handling guest enquiries, assisting with luggage and supporting across reception and guest services, while remaining flexible, reliable and committed to delivering professional service.

Key Tasks & Responsibilities:

• Greeting guests at Reception and assisting with guest's luggage
• Attending to guest needs on arrival and departure
• Escort guests to their rooms and provide information about hotel facilities and services.
• Deliver luggage, messages, amenities and other items to guest rooms as required
• Taking a proactive approach to cleaning the reception and public areas
• Maintain a strong knowledge of the hotel, local attractions, restaurants and activities to assist guests with recommendations
• Assisting with administrative tasks such as receiving and sorting mail
• Assisting with light maintenance tasks such as changing light bulbs, or shifting hotel furniture etc.
• Assisting with other Front Office duties as required by front office manager or hotel manager.

Preferred Skills & Experience:

• 1-2 years relevant experience in customer service, or in a hospitality environment
• Physical fitness and the ability to lift heavy luggage.
• Positive attitude and willingness to go above and beyond for guests.
• Strong interpersonal and communication skills.
• Flexibility to work various shifts, including mornings, evenings, overnight shifts, weekends, and public holidays.
• Ability to remain calm and composed in high-pressure situations.

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably

Now: We act fast "Now" for exceptional guest experiences

Right: We get it "Right" from the start, with ongoing training to elevate our service quality.

Together: We grow "Together" in a team that boosts guest experiences.

Sustainably: We're fully committed to "Sustainability" driving a positive impact for our planet.