Porter

Scenic Hotel Group; Queenstown; On-site; NZD 34,000 - 37,000; Full time

Job summary

Scenic Hotel Group – Queenstown, South Island is seeking a Front Office Receptionist to join our busy hotel team. The role covers guest check-in/out, answering inquiries, and supporting reception and guest services across a rotating shift schedule.

Ideal candidates have 1-2 years of customer service experience, strong interpersonal and communication skills, and the ability to stay calm under pressure in a busy hotel environment. Health and friendly teamwork are valued.

Qualifications

• 1-2 years of customer service experience in hospitality or similar environment.
• Physical fitness and ability to lift heavy luggage.
• Strong interpersonal and communication skills.

Responsibilities

• Greet guests at reception and assist with luggage.
• Attend to guest needs on arrival and departure.
• Show guests to their rooms.
• Proactively clean lobby and public areas.
• Answer guest inquiries about local attractions.
• Maintain lobby area cleanliness and organisation.
• Assist with front desk admin tasks and light maintenance as needed.
• Support other front office duties as directed.

Skills

Customer service

Interpersonal skills

Communication skills

Flexibility

Calm under pressure

Shift work

Job description

Jora New Zealand will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Scenic Hotel Group – Queenstown, South Island

Hotel: Scenic Suites & Heartland Hotel Queenstown

Location: 27 Stanley Street, Queenstown 9300

Employment Type: Full-time permanent position.

Hours of Work: Guaranteed 40 hours, on a rotating roster, including weekends (Monday to Sunday), covering morning, evening, and overnight shifts.

Wage Rate: $25 - $27 per hour

Explore: https://www.scenichotelgroup.co.nz/queenstown/heartland-hotel-queenstown/

This role suits someone with hospitality experience who enjoys working with people, stays calm under pressure and thrives in a busy hotel environment. You’ll be confident handling guest enquiries, assisting with luggage and supporting across reception and guest services, while remaining flexible, reliable and committed to delivering professional service.

Key Tasks & Responsibilities:

• Greeting guests at Reception and assisting with guest's luggage
• Attending to guest needs on arrival and departure
• Showing guests to their room.
• Taking a proactive approach to cleaning the reception and public areas
• Answering enquiries from guests about local attractions
• Maintain cleanliness and organisation in lobby areas.
• Assisting with administrative tasks such as receiving and sorting mail
• Assisting with light maintenance tasks such as changing light bulbs, or shifting hotel furniture etc.
• Assisting with other Front Office duties as required by front office manager or hotel manager.

Preferred Skills & Experience:

• 1-2 years relevant experience in customer service, or in a hospitality environment
• Physical fitness and the ability to lift heavy luggage.
• Positive attitude and willingness to go above and beyond for guests.
• Strong interpersonal and communication skills.
• Flexibility to work various shifts, including mornings, evenings, overnight shifts, weekends, and public holidays.
• Ability to remain calm and composed in high-pressure situations.

Why Choose Scenic Hotel Group?

We Do IT: Now, Right, Together, and Sustainably

Now: We act fast “Now” for exceptional guest experiences

Right: We get it “Right” from the start, with ongoing training to elevate our service quality.

Together: We grow “Together” in a team that boosts guest experiences.

Sustainably: We're fully committed to “Sustainability” driving a positive impact for our planet.

For more opportunities within our group, visit: https://www.scenichotelgroup.co.nz/careers/