Duty Manager

Scenic Hotel Group; Blenheim; On-site; NZD 60,000 - 75,000; Full time

Job summary

Scenic Hotel Marlborough in Blenheim is seeking a Front Office Supervisor. You will oversee reception, guest services, and daily hotel operations, ensuring smooth check-ins/outs and high service standards.

The role requires 1–2 years in a similar position, with an LCQ license and GM Certificate as per regulatory requirements. Strong communication, cash handling, and team leadership are essential for success.

Qualifications

• 1–2 years experience in a similar front office role.
• Current LCQ License preferred; GM Certificate required or in progress.

Responsibilities

• Supervise and oversee reception shifts, greeting guests.
• Manage day-to-day hotel operations.
• Handle guest check-ins and check-outs.
• Respond to guest inquiries and requests.
• Provide local tourism information and arrange tours/transport.
• Ensure hotel and guest security.
• Report incidents or concerns to Managers.
• Handle cash and credit transactions.
• Ensure compliance with alcohol regulations.
• Liaise with other departments for special requirements.
• Assist other hotel departments as needed.
• Provide leadership in the Front Office department.
• Manage reservations and oversee Front Office tasks.

Skills

Customer service

Communication

Leadership

Cash handling

Education

LCQ License

General Manager's Certificate

Tools

Microsoft Office Suite

Job description

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Scenic Hotel Group - Blenheim, South Island

Hotel: Scenic Hotel Marlborough
Location: 65 Alfred Street, Blenheim Central
Employment Type: Full-Time, permanent waged role. Monday to Sunday.
Hours: 40 hours guaranteed per week
Shifts: Roster is over 7-days (07:00am - 15:30pm & 14:30 - 11:00pm) and some night shifts.
Explore: https://www.scenichotelgroup.co.nz/blenheim/scenic-hotel-marlborough/

Is This Your Ideal Role? An opportunity exists for a well-presented, friendly, confident professional, who excels at customer service. This is a diverse role that encompasses the responsibility of daily operations, guest services and staff management, requiring excellent communication skills and an eye for detail.

The successful applicant must have the ability to work efficiently both autonomously and as part of a team. Sound interpersonal and organisational skills are required, along with strong cash handling and time management skills.

Your Role: What You'll Do and Your Responsibilities

• Supervise and oversee reception shifts, greeting guests.
• Manage day-to-day operations of the hotel.
• Handle guest check-ins and check-outs.
• Respond to guest inquiries and requests.
• Provide local tourism information and arrange tours/transportation.
• Ensure hotel and guest security.
• Report incidents or concerns to Managers.
• Handle cash and credit transactions.
• Ensure compliance with alcohol regulations.
• Liaise with other departments for special requirements.
• Assist other hotel departments as needed.
• Provide leadership in the Front Office department.
• Manage reservations and oversee Front Office tasks.

Preferred Skills and Experience:

• 1-2 years experience in a similar role (Required)
• Current LCQ License (Desired)
• Obtaining and maintaining a current General Manager's Certificate as required under the Sale of Liquor Act.
• Excellent communication skills (verbal and in writing)
• Computer literacy with experience using Microsoft Office Suite and the ability to learn new systems quickly

Why Choose Scenic Hotel Group?

We're New Zealand's biggest locally owned hotel group, with 18 properties all over the country.

We Do IT: Now, Right, Together, and Sustainably

Now: We act fast "Now" for exceptional guest experiences

Right: We get it "Right" from the start, with ongoing training to elevate our service quality.

Together: We grow "Together" in a team that boosts our work and guest experiences.

Sustainably: We're fully committed to "Sustainability" driving a positive impact for our planet.

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