Guest Experience Supervisor – Elevate Hospitality

Hilton; Queenstown; On-site; NZD 60,000 - 75,000; Full time

Job summary

Hilton in Queenstown is seeking a Food & Beverage Supervisor to lead daily outlet operations and guide a team to deliver memorable guest experiences. You’ll ensure service standards are flawless, supervise staff, and drive guest satisfaction with warmth and professionalism.

Key duties include team leadership, inventory control, cost awareness, upselling revenue, and collaboration with kitchen and housekeeping to maintain hygiene and seamless service across outlets.

Qualifications

• High school diploma or equivalent; proven experience in a similar role.
• Excellent communication, grooming, and interpersonal skills
• Fluent in English; additional languages are an advantage
• Friendly, professional, and guest-focused
• Able to work flexible shifts

Responsibilities

• Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
• Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
• Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
• Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
• Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
• Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
• Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
• Food Safety Regulations: Ensuring that all food safety standards are met.

Skills

Team leadership

Guest service

Communication

Food & Beverage

Education

High school diploma

Job description

Hilton in Queenstown is seeking a Food & Beverage Supervisor to lead daily outlet operations and guide a team to deliver memorable guest experiences. You’ll ensure service standards are flawless, supervise staff, and drive guest satisfaction with warmth and professionalism.

Key duties include team leadership, inventory control, cost awareness, upselling revenue, and collaboration with kitchen and housekeeping to maintain hygiene and seamless service across outlets.