Front Office Duty Manager – Lead Guest Experience

Oaks Hotels, Resorts & Suites; Queenstown; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Career Growth

Exclusive Hotel Deals

Global Perks

Retail Rewards

Experiences

Banking and Insurance

Generous Leave

Wellness Support

Job summary

Oaks Queenstown Shores Resort in Queenstown, NZ is seeking an experienced Duty Manager to join on a full-time basis. You will lead the front office team, drive exceptional guest experiences, and ensure smooth check-ins and check-outs.

The role requires supervisory experience in hospitality, a strong customer-service mindset, and the ability to manage shifting rosters and busy periods with a professional demeanor.

Qualifications

• Supervisory experience in hotel front office required.
• Extensive hospitality background with knowledge of guest service standards.
• Excellent customer service and professional demeanor under pressure.
• Strong time management and ability to prioritize tasks.
• Willingness to work weekends and adjust schedules.

Responsibilities

• Lead and inspire front office team to deliver warm, professional guest experiences.
• Model best practices and uphold service excellence standards.
• Oversee daily tasks ensuring precision and efficiency.
• Manage guest check-ins/outs for smooth arrivals and departures.
• Resolve guest concerns promptly to leave a lasting positive impression.

Skills

Supervisory experience

Hospitality industry experience

Customer service excellence

Time management

Professional presentation

Weekend availability

Job description

Oaks Queenstown Shores Resort in Queenstown, NZ is seeking an experienced Duty Manager to join on a full-time basis. You will lead the front office team, drive exceptional guest experiences, and ensure smooth check-ins and check-outs.

The role requires supervisory experience in hospitality, a strong customer-service mindset, and the ability to manage shifting rosters and busy periods with a professional demeanor.