Guest Experience Duty Manager

Millennium Hotels and Resorts; Rotorua; On-site; NZD 39,000 - 44,000; Full time

Benefits offered by this job

Career development

Staff discounts

Meal on duty

Free parking

Health insurance discount

Job summary

Millennium Hotels and Resorts Rotorua is seeking a confident Duty Manager to lead Front Office operations and help deliver seamless, welcoming guest experiences. The role involves guiding the team during shifts, handling arrivals and inquiries, and coordinating with housekeeping to maintain service excellence.

This hands-on position requires leadership, a strong customer focus, and the ability to stay calm under pressure. A Full Manager's Licence is preferred and Opera knowledge is advantageous.

Qualifications

• Experience in Front Office leadership and guest service excellence.
• Strong communication and problem-solving skills.
• Proactive, calm under pressure with a can-do attitude.

Responsibilities

• Leading and supporting the Front Office team during shifts.
• Managing guest arrivals, departures, and enquiries.
• Handling reservations and coordinating with housekeeping.
• Resolving guest concerns with professionalism and care.
• Ensuring smooth hotel operations and service excellence at all times.

Skills

Leadership

Customer service

Team management

Hospitality

Problem solving

Education

Full Manager's Licence

Tools

Opera PMS

Job description

Millennium Hotels and Resorts Rotorua is seeking a confident Duty Manager to lead Front Office operations and help deliver seamless, welcoming guest experiences. The role involves guiding the team during shifts, handling arrivals and inquiries, and coordinating with housekeeping to maintain service excellence.

This hands-on position requires leadership, a strong customer focus, and the ability to stay calm under pressure. A Full Manager's Licence is preferred and Opera knowledge is advantageous.