Global Customer Success & Sales Support

Pultron Composites Ltd; Gisborne; On-site; NZD 45,000 - 60,000; Full time

Job summary

Pultron Composites in Gisborne, NZ is seeking a proactive Customer Services — Sales Support professional to manage email and phone inquiries, assist sales reps with quotes and orders, and keep customer records accurate in our CRM. You will coordinate with production and logistics to ensure promises are kept.

Ideal candidates have strong written English, enjoy a fast-paced environment, and are curious about using AI to streamline communications.

Qualifications

• Team player in a One Team environment.
• Able to adapt quickly to changing priorities.
• Comfortable with numbers, quotes and formulas.
• Strong organisational skills with multiple priorities.
• Excellent written English for inbox communications.
• Curious about AI tools to improve work processes.

Responsibilities

• Be the front line for customers worldwide via email and phone.
• Support sales reps with quotes and order processing.
• Keep CRM updated as the single source of truth for customers.
• Coordinate with production and logistics to fulfil promises.
• Use AI tools to draft and tighten customer emails and triage workload.
• Spot and fix small process issues in customer service.

Skills

Team player

Adaptable

Maths minded

Organised

Phone skills

Written English

AI curious

CRM knowledge

Tools

CRM software

Job description

Pultron Composites in Gisborne, NZ is seeking a proactive Customer Services — Sales Support professional to manage email and phone inquiries, assist sales reps with quotes and orders, and keep customer records accurate in our CRM. You will coordinate with production and logistics to ensure promises are kept.

Ideal candidates have strong written English, enjoy a fast-paced environment, and are curious about using AI to streamline communications.