Customer Care & Orders Specialist

Green Gorilla; Auckland; On-site; NZD 42,000 - 54,000; Full time

Job summary

Green Gorilla in Auckland, New Zealand is seeking an experienced Service Centre Representative to field calls and emails from customers, assist with orders, and provide excellent service.

The role requires strong communication, data entry speed, and the ability to work in a busy environment. Training is offered for the right candidate; applicants must have NZ citizenship/residency or the legal right to work in New Zealand.

Qualifications

• Background in customer service preferred, but training is offered.
• Excellent time management and ability to prioritise a demanding workload.
• Fast-paced work with high volumes and strong written/verbal communication.

Responsibilities

• Field phone calls and emails.
• Provide information to customers about order status and product queries.
• Process customer orders/changes/returns according to policies.
• Follow up customer queries.
• Accurate and fast data entry.
• Assist with dispatch as required.

Skills

Customer service

Data entry

Communication

Time management

Team player

Auckland knowledge

Problem solving

Tools

CRM software

Data entry systems

Job description

Green Gorilla in Auckland, New Zealand is seeking an experienced Service Centre Representative to field calls and emails from customers, assist with orders, and provide excellent service.

The role requires strong communication, data entry speed, and the ability to work in a busy environment. Training is offered for the right candidate; applicants must have NZ citizenship/residency or the legal right to work in New Zealand.